Retail Customer Service Associate

JOB REQUIREMENTS: POSITION SUMMARY: The Store Consultant consistently
delivers a positive customer experience to all customers, utilizing
consultative skills to anticipate customer needs, suggest alternatives
and provide solutions. This customer service focused team member is
knowledgeable in all areas of the Stores business, including print,
signs & graphics, and shipping. They will be responsible for taking
orders, coordinating activities in the Store, providing pricing and
product information, and recommending appropriate FedEx Office products
and services. The Store Consultant will operate and maintain a wide
variety of equipment, move boxes and equipment, stock materials, manage
the production queue and output, manage complex projects, manage retail
supply, and complete assigned tasks based on priority. GENERAL DUTIES
AND RESPONSIBILITIES: (This is a representative list of the general
duties the position may be asked to perform, and is not intended to be
all-inclusive) People Follows instructions of supervisors and assists
other team members in performing store functions Assists in the
training of store team members Service Demonstrates consultative
behaviors in a retail environment to understand each customers
individualized need Provides customer expertise in printing, signs
and graphics and shipping product lines and can recommend appropriate
FedEx Office products and services Provides an outstanding customer
service experience by using consultative skills to anticipate customer
needs, suggest alternatives, and find solutions to meet customer needs
Ensures all customer problems are resolved quickly and to the
satisfaction of the customer Takes complex customer orders using
order systems and provides accurate pricing information Assembles
parcels and prepares goods for shipping by wrapping items in insulation,
inserting items into shipping containers, weighing packages, and
affixing labels to parcels Sets up and operates printing, binding,
and other related equipment using customer supplied original media and
documents Maintains a safe, clean and orderly retail Store Profit
Ensures confidentiality of customer data and careful handling of
documents, media, and packages Processes financial transactions using
a Point of Sale terminal (POS),including handling cash and making change
Cleans, repairs, and stocks all retail store printing and shipping
equipment and supplies to provide optimal performance and availability
Stays current on retail Store merchandising materials and ensures
proper display of all retail area product and signage Takes
preemptive action to prevent errors and waste Completes required
financial paperwork and may assist with financial reporting including
daily sales, close-outs and bank deposits Follows FedEx Office
standard operating procedures as well as adhering to legal, HR, safety ,
customer service and security policies and procedures Self-Management
Performs multiple tasks at the same time Looks for opportunities to
improve knowledge and skills within the retail Store Able to operate
with minimal supervision Adheres to all FedEx Office team member and
retail store standards, as outlined in the team member handbook All
other duties as needed or required MINIMUM QUALIFICATIONS AND
REQUIREMENTS: High school diploma or equivalent education 6
months of specialized experience Excellent verbal and written
communication skills ESSENTIAL FUNCTIONS: Ability to stand during
entire shift, excluding meal and rest periods Ability to move and
lift 55 pounds Ability, on a consistent basis, to bend/twist at the
waist and knees Ability, on a consistent basis, to communicate
effectively with customers, vendors, and other team members Ability,
on a consistent basis, to per To view the full job description please
use the link below.
https://www.aplitrak.com/?adid=YmJnZW5lc ljLjc4NjQ2Ljg3NzBAZmVkZXhjb21wLmFwbGl0cmFrLmNvbQ
APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc4NjQ2Ljg3NzBAZmVkZXhjb21wLmFwbGl0cmFrLmNvbQ