Front Desk Agent | Neenah DoubleTree

JOB REQUIREMENTS: ABOUT THE TEAM Shaner Hotels has an amazing
opportunity at our Neenah Doubletree by Hilton. Located near the Neenah
Riverwalk, the Neenah Doubletree by Hilton offers a contemporary stay,
always complete with a warm Doubletree chocolate chip cookie upon
check-in. We are located downtown close to various restaurants, shops,
entertainment, and outdoor activities. Stay in by visiting our LevelOne
Restaurant and Lounge, with American fare as our main menu choices. We
offer fine craft beers, bourbons, scotches, and cocktails. This is the
place to be when visiting beautiful Neenah! ABOUT US Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality
owner-operators and management companies in the hospitality industry.
Our current portfolio consists of over 65 full-service, select-service,
extended-stay and resort properties with more than 7,500 rooms in 14
states and four countries. We partner with the top Hospitality Brands
including independent locations as well. We provide a variety of
services for investors, hotel owners and brands-including hotel
development, design and construction, e-commerce, and revenue
management. You can find out more by visiting our website,
www.shanercorp.com! JOB DESCRIPTION Be available to work a flexible
schedule, including weekends, holidays, and varied shifts. Handle guest
complaints ensuring guest satisfaction. Process all check-ins and
check-outs according to established hotel requirements. Adhere to
payment, cash handling and credit policies/procedures. Generate, print,
and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping. Other
duties as assigned. Responsibilities Provide superior guest services
including check-in/check-out hotel guests courteously and efficiently;
process all payments according to established hotel requirements;
Provide information and services to any guest or visitor in a friendly,
professional manner. Qualifications High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience
preferred. Ability to satisfactorily communicate with guests,
management, and co-workers to their understanding. Computer experience
preferred. Bilingual English/Spanish a plus. Knowledge of local
activities and attractions appropriate for clientele.
APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjAyNDEwLjg3NzBAc2hhbmVyY29ycGNvbXAuYXBsaXRyYWsuY29t