Salesforce Specialist

Are you interested in working for the nations leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Companies may be right for you! Summit Companies, through its subsidiaries, is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. Were proud of our well-deserved reputation for quality work thats completed by our talented and experienced installation workforce. Summit Companies is a dynamic organization with endless growth opportunities spanning over 100 locations in more than 30 states. Our company is consistently recognized for service excellence in the fire protection industry. Summit Companies supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership team serve as chair on NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Companies supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth. The combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality of fire protection services to protect lives and property. JOB SUMMARY: The Salesforce Specialist is responsible for executing our product vision and working with a team on the development of our salesforce.com deployment including Sales Cloud and Field Service Lightning. The successful candidate has a record of success in improving processes and adoption using the Force.com platform. The Salesforce Specialist works closely with their manager, functional leaders, organizational units, vendors and subject matter experts to identify, develop and deploy technology supporting our core business processes. The Salesforce Specialist oversees and assist the day-to-day configuration, support, maintenance, and improvement of our CRM platform. ESSENTIAL JOB DUTIES: Serve as a system administrator for the Salesforce.com environment. Regularly communicate product outcomes and tell the product story to their management team. Support all administrative functions including user account maintenance, reports and dashboards, flows, approval processes and other routine tasks. Complete regular internal system audits and prepare for upgrades. Manage data loads from csv files. Coordinate the evaluation, scope and completion of new development requests. Assist in training of new users, and grow the Salesforce.com skill set across the organization. Participate in discussions between our users, vendors, and the application development teams. Work independently with members of the user community to define and document development requirements. Continue to develop and customize the Salesforce.com platform using industry best practices. Make recommendations and design solutions that improve user experience, expand platform utilization, and align with the overall company strategy. Translate business requirements and user stories into working solutions using appropriate configuration approaches. Proactively identify new opportunities to support additional business processes or functions. Research changes in upcoming versions of Salesforce.com to provide recommendations that enhance productiv ty. Work with analytics team members to assist in the creation or updating of Report Types Document and maintain system requirements, including validation rules, automation, record types, encryption, flows, approval processes and triggers. Identify the appropriate third-party products/applications and determine when it is appropriate to include external application developers to meet business requirements and timelines. Manage and resolve support ticket submissions. Work with third-party vendors and Salesforce premier support to resolve issues. Assist staff across multiple departments within the company to optimize their success with the platform through communications, training, and support services. Remain current on Salesforce best practices, technologies, and certifications. This position requires up to 25% travel that may include overnight stays. Other duties may be assigned. QUALIFICATIONS The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications. Education, Training, Certifications: High school Diploma, or equivalent, required. Associates or Bachelors, preferred. Experience, Knowledge, Skill Requirements: Minimum 4 years of experience as a Salesforce.com administrator for an environment supporting 500 or more users, required. Minimum 2 years of experience with Field Service (“Service Cloud”), preferred. Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, flows, approval processes, custom views, and other content of intermediate complexity. Strong understanding of Salesforce.com best practices and functionality. Strong data management abilities. Communication Skills: Must have the ability to effectively read, write and communicate in English with employees and customers. Systems and Software Skills: Salesforce.com Admin (ADM201 and ADM211) certified or defined path towards certification, preferred. Sales Cloud, Service Cloud and Developer certifications, preferred. Other Qualifications: Valid drivers license with acceptable driving record required. Must be able to comply with SFPHs Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement. Occasional travel required, up to 25%. PHYSICAL & WORK ENVIRONMENT REQUIREMENTS Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties. Physical Requirements: While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders. Work Environment: Employee will consistently be required to work indoors in an office setting, work… For full info follow application link. We are an Equal Opportunity and Affirmative Action Employer and comply with all applicable federal, state, and local fair employment practices laws. All qualified applications will receive consideration of employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, marital status, status with regard to public assistance, membership or activity in a local commission, familial status, or any other characteristic protected by federal, state or local laws.