Contact Center Representative I – Woodbury – October 2024

Ideal Credit Union is a large Twin Cities credit union with over one billion in assets and six branch locations. We offer a wide variety of products and services including savings, checking, consumer loans, mortgage loans, online banking and investment services. Ideal Credit Union is pleased to be ranked #1 Best-In-State Credit Union in Minnesota by the 2023 and 2024 ranking by Forbes and was recognized as a 2023 Best Places to Work honoree by the Minneapolis – St. Paul Business Journal. We have an immediate opening for a Contact Center Representative I position at our Woodbury Office. Prior telephone or contact center experience is preferred; prior credit union experience is helpful. This position provides members and prospective members with professional, accurate and friendly service via the phone as well as meets members needs by resolving issues and making product recommendations while utilizing credit union service quality standards and the Preferred Way of Selling. Once fully trained, this individual may work from home (training may take up to six months to complete). Please note, the work from home option is not guaranteed and needs to be approved by their manager based on performance standards. The hours are Monday through Friday and every other Saturday as follows as well as other hours as needed: Week One Monday – Friday 8:30 a.m. – 5:00 p.m. (30 Minute Lunch) Saturday OFF Total Hours: 40 Hours Week Two Monday – Friday 8:30 a.m. – 5:00 p.m. (One Hour Lunch) Saturday 9:00 a.m. – 12:00 p.m. Total Hours: 40.5 Hours This position is Full-time with Benefits. The starting rate of pay is $19.07 per hour. Excellent benefits including health/dental insurance, 11 paid holidays, personal leave, tuition reimbursement, life insurance and retirement. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Ideal Credit Union is proud to be an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.