Application Support Specialist

Company Introduction If youre friendly and dependable and you like to work with terrific guests, wed love to talk about an opportunity on our team! Coborns, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborns, Cash Wise, Marketplace Foods, Hornbachers, Tadychs Marketplace Foods, and Sullivans Foods and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations. Coborns, Inc. also owns and operates liquor stores under the Coborns Liquor, Cash Wise Liquor, Andys Liquor and Captain Jacks brands. Additionally, our fuel and convenience division, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, in-house Fresh Foods Commissary, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, and Erbert and Gerberts. Overview Are you looking to take the next step in your IT career? The Application Support Specialist position at Coborns Inc. allows you to elevate your skills while learning from our team of experts! As the Application Support Specialist, you will provide mid-level technology support and training for business partners and end users! You will maintain, analyze, troubleshoot, and resolve computer application issues and communicate solutions and resolutions effectively. Aside from building your partnerships within the organization, you will lead computer application maintenance and upgrade initiatives, which includes documenting, installing, testing and ongoing maintenance; ensure compliance with regulatory and company standards and collaborating effectively with the Solution Analysts on business process impacts. Requirements Additional duties include: Operations: Provide mid-level technology support for business partners and end users and communicate solutions and resolutions effectively with a high level of priority. After hours support may be required to ensure business operations are supported timely with minimal disruption to the business. Maintain, analyze, troubleshoot, and resolve complex computer application issues; assess root cause and proactively partner with the Solution Analysts on impacts to applicable business requirements and processes. Proactively analyze documented support requests looking for continuous improvements and performance enhancements of solution and/or recommend new technology options. Solution Delivery & Project Support: Lead all aspects of solution maintenance and upgrades to include but not limited to, documentation, installation, and testing, ensuring compliance with regulatory and company standards. Partner with the Solution Analyst to identify business requirements, develop functional design specifications to meet requirements and build and maintain system workflows and processes that support the business. Assist in in developing and maintaining application job aids and technology process documentation; provide training to end-users and the IT support team on supported applications. Actively participate in technology projects and collaborate with business partners, other IT staff and vendors to implement quality solutions in areas of expertise. Relationship Management: Communicate effectively and build positive relationships with the IT team, business areas and project stakeholders across the organization. Establish a deep level of application and business knowledge and work with Solution Analysts and business areas to propose, prioritize and deploy continuous improvement of solutions. Work collaboratively across the organization to ensure solutions are compliant and secure. Effectively build and manage positive relationships with external providers for solution resolution, delivery and application support. Assist IT Solution Analyst with questions in their respective areas of expertise. Perform other duties within the IT Department or other areas as assigned. Maintain a clean and organized work environment. Observe and enforce all company We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an Whats In It For Me Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborns offers a bright future for all employee owners. Were proud to offer a variety of benefits to both our full-time and part-time employees including: A 10% Employee Discount (for the employee and their immediate household) and if you work at a location with a coffee shop, youll receive a discount there too! Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit! Paid Time Off (PTO/Vacation) Paid Floating Holidays & 1 – time for hours worked on a company-recognized Holiday! Sunday Premium Pay – An extra $1 per hour for hours worked on Sundays Paid Military Leave Employee Health & Wellness Programs, Challenges and Resources – to assist our team members live a life of wellbeing! Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year. Tools, resources and opportunities for Career Growth & Development 401(k) plan options – we also match up to 20% of the first 5% contributed Participation in our Employee Stock Ownership Program (ESOP) – yes, were employee-owned. Our team members benefit from the success of the company through this company-sponsored benefit! Additional Voluntary Benefits – such as Vision, Accident and Critical Illness Insurances If youre hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance! As a member of our team, you can also expect: Flexible scheduling- We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day. Recognition- We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that! Growth Opportunities- Were always looking for motivated, high-potential employees who want to be part of our next generation of leaders! There are opportunities to grow within our company to positions you may not yet even know exist. Coborns, Inc. offers a variety of development programs for employees who want to grow their careers with us. Our culture celebrates employee ideas and encourages creative innovations. Were growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We invite you to join us in carrying out our vision to “Be Remarkable!”Apply today! Please note: Not all benefit offerings may be available to Sullivans Foods employee upon hire. We are working closely with Sullivans Foods to expand their benefit offerings to their team members throughout 2024. If… For full info follow application link. EEO/AA Employer – All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.