Loan Servicing Senior Specialist

This position can be located at ourGreat West Center in Billings, MT, Sioux Falls, SD Downtown and Spokane, WA Downtown branch.

Whats Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. Thats why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
• Child Care Assistance Program for eligible dependent(s).
• We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

The Loan Servicing Senior Specialist will be responsible for various duties supporting the loan servicing team. These duties can include ownership of more complex job functions, loan level research with root cause analysis, creating and delivering procedures and training, and interfacing with other support functions outside of Servicing. The role requires technical and business acumen, the ability to work autonomously, and strong time and task management skills.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following, other duties may be assigned:

• Responsible for more complex Loan Servicing job functions, which could include but is not limited to Attorney Prepared Loan Processing, Complex Commercial Loans, Data Quality, Reconciliations, Reporting, and Collateral Management.
• Assist with customer service calls regarding account inquiries and error or complaint resolution.
• Updating data in the servicing core system, and documenting customer contact.
• Monitor department and employee facing procedures for accuracy and as needs surface or processes change, partner with direct manager to help update existing or create new procedures.
• Training of new or existing procedures/processes, as well as assisting in the training of new hires into department job functions.
• Ensure compliance with all regulatory guidelines and bank policies.
• Engage in process improvement activities.
• Help monitor SLAs to partner with direct manager to ensure department work is completed timely and accurately.
• Act as a first level escalation point for complex customer inquiries.
• Back up support when Department Manager is Out of Office.

QUALIFICATIONS

To perform the job successfully, an individual must be able to possess the ability to perform all department job functions satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION & EXPERIENCE

Bachelors degree (BA/BS) from a college/university with a degree in Finance or Business or other relevant field and 1- 3 years experience in Lending Operations OR an equivalent combination of experience and education. Previous experience and knowledge are required in operational processes, procedures, systems, and loan servicing regulations.

LANGUAGE SKILLS

Ability to read and comprehend instructions, correspondence, and memos. Ability to compose professional correspondence to customers and management team. Ability to effectively present information one-on-one and in group situations to customers and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate in all units of measure using whole numbers, fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume in all units of measure. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written and/or oral form. Ability to solve practical problems and deal with a variety of situations. Ability to interpret documents to ensure they are correct.

OTHER SKILLS & ABILITIES

Ability to work independently, to prioritize and manage deadlines and to follow instructions. Effective communication skills with ability to collaborate with other teams for corrections or clarification to complete research. Problem solving skills are necessary to carry out daily tasks. Must have the ability to exhibit a positive and professional attitude, even in difficult situations.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk, sit, and climb or balance. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $26.59 to $37.98 per hour in WA and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php.

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.