Senior Specialist Inflight Process, Quality & Training – Onboarding Development

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse , driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

· Management of Training Materials for new hire training includes creating, updating, and organizing

resources to support effective onboarding

· Coordinating with the Global Learning design team to ensure training milestones are met and that materials are aligned with broader learning strategies and standards

· Performance Monitoring and Development of new hires in classroom training involves assessing their progress through observations, evaluations, and feedback

· Provide coaching and support to address skill gaps and ensure readiness for transitioning to on-the-job training

· Creating key performance indicators to measure training success and developing strategic plans to address future training needs

· Ensures the organization is prepared for evolving demands and maintains consistent skill development across all teams

· Collaborating with instructors to identify new hire training continuity plans involves working together to develop strategies that address training gaps and ensure consistent learning experiences

· Plan for alternative training approaches, resources, and support to keep new hires on track in the event of schedule changes or learning obstacles

· Coordination with stakeholders for underperforming employees involves collaborating with managers, HR, and training teams to address performance issues

· Develop targeted action plans, providing additional support, and ensuring alignment on strategies to help employees meet performance expectations

Qualifications

Required

Bachelors degree or 4 years of relevant work experience in Business/Administration, Education, Communications or Human Resource

1-2 years of scheduling operations

1-2 years of crew scheduling experience or aviation management

1 years of project management experience

Analytical skills

Written and verbal communication

Strong Excel skills

Knowledge of crew scheduling

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

Preferred

Masters degree

2 years of experience with training and development

2 years in a people leader role

Training design

Familiarity with relevant labor regulations and compliance

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT