Analyst – Flight Operations Process Improvement

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Key Responsibilities:

The Flight Operations Process Improvement Analyst is instrumental in driving operational excellence by analyzing processes, creating process maps, and identifying gaps. This role demands a detail-oriented individual with exceptional analytical skills and a strategic approach to prioritizing work. The analyst will collaborate with cross-functional teams to optimize processes and ensure efficient project execution.

Conduct thorough analyses of existing processes to identify inefficiencies, redundancies, and areas for improvement

Apply both data driven and experience driven approaches to assess performance and derive actionable insights

Present findings, process maps, and recommendations to management and other key stakeholders in a clear and actionable format

Design and conduct tests of proposed process changes to evaluate their effectiveness and impact

Analyze test results and performance data to validate the effectiveness of implemented changes and ensure they meet desired outcomes

Partner with process owners, schedulers, and pilots in the operation to harvest feedback to develop and implement operating goals to improve efficiency and experience

Engage with stakeholders to capture detailed requirements and pain points for thorough analysis

Facilitate workshops and meetings to drive consensus and gather feedback on process improvements

Assess and prioritize process improvement initiatives based on impact, feasibility, and alignment with organizational goals

Develop and manage a prioritization framework to balance competing demands and allocate resources effectively

Coordinate with stakeholders to ensure that high-priority issues are addressed promptly while maintaining progress on other initiatives

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

High school diploma or equivalent

2 years of analytics and/or process improvement projects

2 years of professional work experience

Proficient with MS: PowerPoint, Word, Excel

Strong interpersonal, verbal and presentation skills

Experience with process mapping and system analysis

Ability to travel domestic/international up to 30%

Ability to work from Arlington Heights and Willis Tower locations

Ability to observe the operation on all shifts, holidays, and IRROPs events as needed for research

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

Associate degree or 2 years of relevant work experience

Aviation

Engineering

Business

Digital Technology

2 years of analytics and/or process improvement projects

Airline proven experience

Experience with data visualization tools (i.e., Power BI, Spotfire, Python, Foundry)

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT