Senior Network Engineer

Position Summary:

The Sr. Network Engineer’s role within IT Service Delivery is to plan, design, build, install, configure, manage, secure, document, and support the systems within Data Center, Distribution Center, Public and Private Cloud environments, providing resilient, and scalable IT Services to support a fast-growing company. This role will be responsible for developing, documenting, and implementing best practices and standards aimed at optimizing the Network infrastructure within the Reyes Holdings Data Centers, Microsoft Azure, and Oracle OCI Cloud environments.

The Sr. Network Engineer will provide technical expertise, with ability to work on multiple projects and issues simultaneously, focusing on operational excellence and continuous improvement activities for Global IT Operations through ITIL based IT Service Management processes and procedures. The successful candidate must have excellent customer service, written, and verbal communication skills, and must be able to work collaboratively across multiple departments, business partners, and suppliers to meet operational performance and reliability targets.

Position Responsibilities may include, but not limited to:

Provide end to end ownership and accountability for the service delivery, maintenance, and support of the global LAN and WAN network infrastructure of Reyes Holdings, and performance of the managed service provider(s)

Design, build, manage, optimize, support, and maintain the Reyes Holdings global enterprise network environment including, but not limited to: LAN/WAN Connectivity, Wireless Network, Cloud Network, Routing, Switching, Load Balancing, SD-WAN, Cisco ACI, Cradlepoint, Starlink, Proxy, DNS, DHCP, and IP Address Management

Based on industry-best standards, develop and maintain technical standards and system configuration documentation, physical and logical diagrams, knowledge base articles, and runbooks for the proper transition of services to external managed service providers

Build, maintain, and audit all related documentation as it relates to policies, standards, processes, procedures, topologies/diagrams, configuration, training, service records, support contacts, disaster recovery, and backup/recovery.

Responsible for software and hardware upgrades and EOL/EOS refresh as part of life cycle management, including ongoing security patching and vulnerability remediation according to established policies and standards.

Develop and execute automation playbooks to drive “Software Defined Networking” through scripting (e.g., Python, PowerShell, etc.) and other automation and orchestration tooling such as Cisco DNA Center and Red Hat Ansible Tower and provide knowledge transfer and training to teammates and other functional areas

Proactively and reactively identify and remediate network performance issues and act as escalation point to review and resolve technical issues through completion, including root cause analysis and corrective actions

Provide Tier 3 technical expertise and support and act as escalation point for the IT Service Center and Managed Service Providers to review and resolve technical issues through completion, including root cause analysis and corrective actions

Participate in an on-call rotation to provide operational support as needed, which may include off hours

Adhere to and participate in the current and future IT Service Management processes including, but not limited to incident, problem, and change control procedures

Other projects or duties as assigned

Required Skills and Experience:

Bachelor’s Degree in any field and 4 years working experience and proficiency with planning, designing, supporting, maintaining, and administering mission critical LAN, WAN, Network Security, and Wireless Network Infrastructure such as Cisco SD-WAN and Cisco ACI, F5 Load Balancers, as well as with Proxy, Routing, Switching, and WAN connectivity OR High School Diploma AND 7 years of on-the-job experience in these areas in lieu of bachelor’s degree

Experience with supporting technologies such as Infoblox, scripting, and/or patching

Experience with supporting technologies and routing protocols such as OSPF, BGP, IGRP, EIGRP, PBR

Knowledge of Layer 2 network concepts including spanning tree, VPC, and VLAN design (example: Cisco Nexus/Catalyst switches)

Experience with technology such as: Wireless (WiFi) 802.11 a/b/g/n technologies, Network security/VPN/SSL technologies, such as Cisco, Palo Alto, Cisco Nexus platforms

Knowledge of network architecture and maintenance, such as log analysis, backup/recovery, high availability, capacity planning, and DR/resiliency

Excellent written and verbal communication skills

Strong technical support, problem solving, and critical thinking skills

Ability to lead and collaborate effectively across teams in a high performing and matrixed team environment

Delivers solutions to standards and architectures required to achieve resiliency, security, and scalability through automation

Ability to navigate ambiguity, change, and competing priorities to drive results in a collaborative and efficient manner without sacrificing quality or deviating from standards and procedures

Demonstrated commitment to a high level of customer service with stakeholders

Must possess a continuous improvement mindset with a demonstrated ability to identify and implement improvements that align with IT and business goals

Passion for excellence, with an unwavering desire to improve and inspires others to do the same

Occasional travel within continental U.S. as needed, up to 5%

This position must pass a post-offer background and drug test

Preferred Skills and Experience:

Prior experience working with a managed service provider

Proficiency or working knowledge of Cyber Security frameworks and methodology such as CIS Benchmarks and/or NIST

Proficiency in Internet/Intranet technologies including security features

Working knowledge of setting up networks and network security within Microsoft cloud platforms

Working knowledge of supporting technologies and protocols such as DNS/DHCP/IPAM (such as Infoblox), Load Balancing (F5), scripting, and/or patching

Knowledge of network architecture and maintenance, such as log analysis, backup/recovery, high availability, and DR/resiliency

Knowledge of scripting in PowerShell or Python

Experience with scripting in PowerShell or Python

Working knowledge of WAN technologies including but not limited to MPLS, DMVPN, IPSEC and SDWAN

Knowledge of Cisco ACI and VXLan and SD-WAN networking

Proficiency or working knowledge managing and supporting public cloud environments such as: Microsoft Azure and/or Oracle OCI

Proficiency or working knowledge of Infrastructure Automation tools such as DNA Center and/or Red Hat Ansible Tower

Knowledge managing and supporting public cloud environments such as: Microsoft Azure, Oracle OCI and/or Amazon AWS

Knowledge of Network Automation tools such as Red Hat Ansible or Cisco DNA Center

Knowledge of SIEM systems and procedures

Knowledge of Security features of load balancing technologies

Certifications such as: CCNP, CCVP, or CCIE

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.