Call Center Representative

Adecco is currently assisting a great client in their search for a Call Center Representative in Itasca, Illinois.

PLEASE NOTE : This is an in-office, onsite position. No other options available.

Type: 40hrs/wk. Temp to Perm

Start Date: Within two to three weeks.

Location: Intersect of Medinah Road and Crest Avenue in Itasca, IL. Please make sure this commute works for you prior to applying.

Pay: $18.00 to $ 18.00/hr

Length: Temp to Hire

Hours : M-F 8:30-5:00pm

Responsibilities for the Call Center Representative role include:

Responsible for receiving and responding to a large number of incoming requests.

Works to identify and assess customer needs to achieve satisfaction.

Builds trust with customers through open and interactive communication.

Provides accurate, valid, and complete information.

Documents customer complaints and provides appropriate solutions and alternatives within the time limits.

Offers prompt follows up to ensure resolution.

Keeps records of customer interactions, processes customer accounts and files documents.

Qualifications for this Call Center Representative role:

Completed High School Diploma or GED.

Must have excellent attendance.

Minimum of one year of call center experience.

Requires strong phone contact handling skills and active listening.

Good customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage tasks effectively.

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance