Client Services Consultant I

Client Services Consultant I – Regional Market

Job Location: Tampa & Aurora

Work Arrangement: Hybrid

Role Value Proposition:

The Client Service Consultant I (CSC I) has overall accountability for the day-to-day administrative service support of multiple Regional Markets Accounts. The CSC I is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Key Responsibilities:

Overall accountability for: client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.

Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

Participates in client account audits and strategic planning process.

Partners with Financial team in completion of client reports; analyzing results and identifying trends.

Leads and coordinates implementation of the addition of MetLife products on a global basis.

Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals, and inputs and ensures accurate input of data in MetLife systems.

Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.

Perform other related duties as assigned or required

Essential Business Experience and Technical Skills:

Required:

2 years of account management and client services experience

Excellent organizational, interpersonal, and communication skills, both written and verbal.

Ability to work autonomously and manage time efficiently in order to meet client deadlines.

Self-motivated to learn more about the business and is proactive in personal development

Proficiency with Microsoft Excel and PowerPoint

Ability to balance client expectations with MetLife capabilities

Preferred:

BS/BA Degree is preferred

Knowledge of Group Benefits core products- particularly Life, Disability, and/or Dental

Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness.

Assignment Category

Full Time

Travel

Up to 25%

Business Category

US Business

Number of Openings

1

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.