Store Manager – Chicago Premium Outlet

Overview:  

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a  Store Manager to lead its Chicago Premium Outlet location in Aurora, Illinois.  The Store Manager will oversee the daily operation of the store including the overall management of the team, merchandise, and sales results. Reporting to the Regional Manager, this position is responsible for loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Manager will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.  

RESPONSIBILITIES: 

Business Acumen: 

Lead team to achieve individual and team sales targets 

Implement a culture that leverages on all KPls 

Analyze sales figures and KPls using available data/systems to better understand performance and sales opportunities 

Customer Experience: 

Deliver excellence; strive to exceed the expectations of clients 

Drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients  

Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team 

Promote brand awareness, establish market/store presence through community engagement and store events   

Visual Merchandising: 

In partnership with visual merchandising team, ensure store visual standards are met and maintained 

Support the Visual Team in planning and performing any necessary changes in visual environment 

Review sales frequently and take action on visual merchandising to improve sales 

People Management: 

Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives  

Lead the recruitment process; build a talent pipeline through networking and competitive shopping   

Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations  

Oversee performance process for all associates and assist in establishing goals/objectives  

Build development plans for all employees; identify and create action plans  

Ensure a consistent and seamless onboarding experience for all new hires  

Schedule effectively to drive sales and manage the allocation of staff resources 

Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action 

Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included  

Operations: 

Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations  

Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed 

Maintain store operating budget while aiming to reduce overall cost  

Comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target  

Oversee the processing of incoming and outbound merchandise requests and shipments 

Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees  

Uphold company and store standards, policies and procedures  

QUALIFICATIONS: 

8 years’ retail experience  

Minimum of 3 years’ experience managing others within a customer service environment required   

Proven record of motivating, developing, and coaching team members 

Strong analytical skills – ability to analyze retail KPI’s and on-floor behaviors  

Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business 

Demonstrated verbal and written communication skills  

Excellent organizational, follow-up, and time management skills  

Passion for the Marc Jacobs brand and product offering  

Passionate about the customer experience  

Delivers Excellence – demonstrates passion and empathy, anticipates and exceeds client expectations 

Cultivate an Entrepreneurial Spirit – embraces change and new opportunities while remaining true to the DNA of Marc Jacobs  

Creative & Innovative – promotes curiosity, diversity and collaboration – is open to disruptive ideas 

Ability to connect to the customer through excellent service, strong visual presentation and business acumen  

Computer skills including operating a POS and navigating Microsoft Office suite 

Must have flexibility to work a retail schedule including evenings, weekends and holidays 

SALARY & BENEFITS/WHAT WE OFFER:  

The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands. 

ABOUT MARC JACOBS 

For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original. 

Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all. 

EEO STATEMENT 

Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don’t meet all of the listed qualifications. 

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law. 

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