Call Center Agent

Overview

Provide front-line support to business-to-business clients (non-consumer) via phone, email and chat to customers on various Panasonic products. Assist customers in basic troubleshooting and provide support for Panasonic software applications. Create repair orders, process service loaners/exchanges, and otherwise assist customers with technical issues within established guidelines.

Responsibilities

Company Overview:

As technology evolves at a resounding pace, so too do the needs of our customers and the communities they serve. Support in today’s market has transitioned from simple warranty support to complex end-to-end solutions. With comprehensive service and support offerings, our job is to keep your team well-equipped, productive, and connected. Our highly trained staff of technicians provides expertise ranging from hardware integration and warranty support to product customization and field-ready kitting. Our multilingual customer engagement specialists are on standby, ready to assist your team with advanced troubleshooting and diagnostics 24/7/365. We are committed to providing best-in-class service and solutions, ensuring successful outcomes and enhancing the customer’s experience.

Job Duties:

Provide exemplary customer service to internal and external customers

Provide support for product specific incoming calls, chats and emails

Demonstrate timely and efficient resolution of customer contacts

Exercise empowerment within guidelines when accommodating customers

Evaluate, research and escalate as appropriate for skill level

Support customer requests for general inquiries and route as appropriate

Accurately document customer contacts within product-specific ticketing systems

Demonstrate efficient and appropriate use of resources

Demonstrate knowledge and ability to learn new products and product types

Job Requirements:

Previous call center experience preferred

Fundamental understanding of electronics required

Ability to read and understand technical documents and manuals

PC literate with the ability to use Microsoft Word, Excel and Power Point

Ability to perform multiple tasks simultaneously

Ability to work in a diverse, team-based environment

Ability to work independently with limited guidance

Ability to perform comfortably in a fast-paced, deadline-oriented work environment

Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained

Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion

The hourly range of $17.00-20.00hr is just one component of Panasonics Total Package. Actual compensation varies depending on the individuals knowledge, skills, experience, and location.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety-sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

Salary Range

18.00-20.00 REQ-147303