US – Field Technical Spt Cons II – US4

Experis IT ManpowerGroup has partnered with a leading IT company in the Nebraska area for an onsite field technical spt cons II role to assist their team.

Industry: IT Co

Title: Field Technical Spt Cons II

Location: Nebraska, USA

Duration: 24 months

Pay: $23/hr

Job Description

All candidates must be fully vaccinated, and HP mandates the use of facial coverings/masks to work onsite. This customer-facing, non-exempt HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast-paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success.

Key Responsibilities:

This is a team-based group of self-starting, technical/mechanical delivery professionals.

This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of HP and customer management/teams.

These teams are responsible for completely satisfying customers and helping to grow HPs business in a profitable manner and within budget.

It is imperative that the Field Service Rep.

Understand the financial aspects and business impact of what they deliver, how, and why.

Typical types of reactive, customer site, service events include, but are not limited to: Configuring hardware, software, and simple network components, installing, unit repair, and working with escalation personnel performing and assisting in technical action plans to remediate pc/print issues.

What you’ll have:

Able to bend, crawl, stoop, sit, lift, and move 50 pounds of weight.

Availability to work both scheduled and unscheduled overtime.

Participate in assigned work during non-traditional workdays, holidays, and shift work.

Onsite customer-facing experience.

Technical/mechanical hardware repair experience.

Demonstrated technical/mechanical aptitude for learning new technology.

High School diploma or equivalent, plus additional hardware technology training. College preferred.

Dress: Business Professional: Black slacks and a blue collared shirt.

Cell phone reimbursement and laptop/tablet will be provided.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employees race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.