E-Branch Associate

E-Branch Associate

Sodus, NY (http://maps.google.com/maps?q=10BentonPlaceSodusNYUSA14551)

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Job Type

Full-time

Description

Status:Hourly/Non-exempt

Location:10 Benton Place, Sodus NY 14551.

Shift/Hours:Full-time, based on business needs.Business hours are Monday – Friday 8:30am-5pm, and Saturday 9am-12pm. Must be flexible to meet current and future business needs.

General Summary:

Reliant Credit union, ranked one of Rochesters top mid-sized workplaces six years in a row, seeks anE-Branch Associateto join our team.

The E-Branch Associate assists members through the use of electronic delivery channels. Supports channels such as online banking, secure chat tickets, Reliant email, Mobile Check Deposits and text messaging.

As aE-Branch Associateat Reliant, you will:

Answers basic member questions/inquiries or directs them to the proper person for specific information, assistance, and problem resolution. Retrieves member documents as needed.

Assures a full range of Reliant’s convenience products and services are provided to members. Promotes, instructs and demonstrates for members how to utilize electronic delivery channels. Actively participates in product and service promotions.

Reviews and responds to member communication (email, chat, text, secure chat tickets, formstack, etc.) within established timeframes.

Monitors and records E-Branch and Member Service Center metrics.

Reliants benefits package includes:

401k retirement plan with up to 7% match

Paid time off including vacation, sick, federal holidays and your birthday!

Affordable Insurances (medical, dental, vision, life) for as little as $5 a month

An excellent teamwork environment based on Accountability, Respect, and Teamwork, (ART)

Branded Apparel – to truly make you feel part of the team

And much more!

Requirements

Required Knowledge, Skills & Abilities:

Professional and positive attitude, with a desire to help others

Confidence to recommend products and services

Excellent oral and written communication skills

Ability to work in a fast-paced environment independently as well as with a team

Required Training and Experience:

High school diploma or equivalent is desired

Previous sales or customer service experience

Physical Requirements:

Use keyboard, monitor, telephone, and other standard office equipment.

Lift and move a minimum of 20 pounds.

Capable of regular, reliable and timely attendance

The starting hourly wage for this position is expected to be between $15.00-$20.00 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.

Candidates considered for hire are subject to credit and other employment reference checks.

Reliant Community Federal Credit Union is proud to be an Equal Opportunity Employer, AA Disability/Veteran. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 800-724-9282 or email at careers@reliantcu.com.

Salary Description

$15 – $20