Senior Onboarding Specialist

Help at Home is hiring a Senior Onboarding Specialist

Help at Home, LLC is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary:

The Senior Onboarding Specialist provides all final compliance checks for newly hired and rehired field staff and authorized clients. This position is responsible for verifying the accuracy of all onboarding and authorization details and supporting documents. They serve as the final check before a Caregiver can begin serving our clients. The Senior Onboarding Specialist reports to the Lead Onboarding Specialist.

Responsibilities

Reviews new client onboarding packet to ensure accuracy.

Verifies that client schedule is accurate and fits within the authorization limits. Adds information to client and caregiver profiles.

Reviews field staff profiles to ensure all required credentials have been collected and filed appropriately.

Ex. background checks, tax documents, and state required trainings

Fixes small issues and provides feedback to leadership regarding the accuracy of the onboarding process

Forwards larger issues to leadership

Following successful compliance check, begins activation process to include:

Pay rate and home location verification.

Client Eligibility/Compliance.

Confirm number of hours entered matches authorization.

Activate Caregiver profile ensuring accurate date-of-hire.

Train field staff on use of SMC or IVR timekeeping applications.

Send activation email to notify all parties of pertinent information regarding the case.

Performs other duties as assigned

Qualifications/Educational Requirements

Bachelors degree in Human Resources, Business, Communication, or equivalent experience.

One (1) to two (2) years of experience in high-volume, non-exempt hiring required.

Customer service and high phone volume experience preferred.

Benefits:

Our team is the foundation of our work. We offer:

Weekly pay

Direct deposit or cash card offered

Healthcare, dental, and vision insurance

Paid time off

401k

Ongoing, in-depth training opportunities

Meaningful work with clients who need your help

Career growth and experience with an industry leader with 40years of history in a high-demand field

Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview. Employees will be eligible for hiring bonuses after 90 days.