Tier 1 Network Engineer

Job Description

· Ability to support either day or night shifts that aligned to a 24x7x365 team supporting customer mission critical environments.

· A key contributor in the success of managing our clients endpoints. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.

· Entry level troubleshooting methodologies to solve problems in broad, complex & unique networks with mixed media & protocols.

· Entry level wireless network proficiency and associated experience supporting Cisco network products and protocols as well as command of executional best practices.

· Provide support to internal and external customers during critical service related issues.

· Ability to get to an understanding of customer expectations and manage or set proper expectations.

· Use excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

· Sole US Citizenship with Active TS Clearance or Higher

· Must have IAT 2 level certification (Sec, CCNA-Security, SySA, GICSP, GSEC, CND, or SSCP)

· 1-2 years route/switch experience

· 1-2 years WLAN experience or comparable knowledge

· 1 year Help/Service Desk and troubleshooting experience with network managing tools and ticketing platforms · CompTIA Net· CCNA Certification

· Has used a Network Management System such as Solarwinds, Zenoss, or Thousand Eyes

· Has used a SIEM product such as Kibana or Splunk

· Wireless experience

· Previous experience working in a Network Operations Center null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.