Technical Support Specialist

Honeywell Buildings Technology (HBT) is a leader in building automation, fire, security, energy management, and software. Our vast base of service customers expects us to provide lifecycle upgrades and other solutions that improve the performance of their facilities. Our approach begins by working with the end customer to identify and prioritize their desired outcomes. We help them select and define use cases that will achieve those outcomes.

The TSS will work with existing Service customers, together with our internal teams, including spot, service operations and sales in the ideation of improvements, and then drive to scope, estimate, propose and close modernization and renewal works within our account base.

RESPONSIBILITIES

Following would be the main job responsibilities but not limited to:

Directly drive efforts for orders growth on SSJ and Services Contract business.

Work with Services Account Managers and Vertical Account Managers, to identify potential services opportunities, contribute to create a healthy pipeline (at least 3x of assigned quota) and assist at all stages of the sales process as needed to help drive successful outcomes.

Support assigned Profit Centers to achieve Annual Operating Plan (AOP) SSJ and RQ orders and revenue

Provide an accurate monthly forecast using information from NEX platform

Coordinate with HBS Services Leaders (SBL/FSS), FSP and P&E in completing the proposal / estimate.

Work with sales and FSS/site personnel to get required site data.

Provide value to our Service customers by engaging in technical discussion leading to site improvements

Using detailed customer specifications and requirements, prepare Scope Of Work (SOW) / RFQ as needed to identify required proposal content.

Communicate solutions to internal and external customers in an easily understood manner

Learn quickly and think independently

Multi-task in a deadline driven environment.

YOU MUST HAVE

10 years of technical experience in HVAC or BAS system or Fire Alarm

Strong knowledge of Building Management Systems (BMS)

Excellent communication and negotiation skills

Ability to build and maintain relationships with key stakeholders

WE VALUE

Strong knowledge of the Construction Ecosystem. Includes contractors and consultants

Strong knowledge of Fire, Security, and Software

Strong skills with NEX platform

Outcome-based selling skills

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.