Service Account Representative

Adecco is currently assisting a local client in their search to fill a Service Account Representative job opportunity located in Powder Springs, GA 30127 zip code!

Pay rate: $ 20.00/HR

Shift: Mon – Fri 8am – 4:30pm

Length: 6 months

The Service Account Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.

JOB DUTIES:

Communicates with store managers, maintenance personnel, and other customer personnel as needed.

Ensures rules of engagement (ROE) are understood, communicated, and executed by fulfillment team (area service managers, project administrators, technicians, etc.)

Applies customer-specific ROE for processing work orders and updating online systems based on specific parameters supplied by service managers and relationship holders.

Prepares service repair quotes per customer-specific ROE.

Reviews and approves service work orders in collaboration with service managers and key stakeholders.

Coordinates and communicates fulfillment activities with respective area service managers, technicians, strategic account managers, service sales account managers, and project administrators.

Maintains customer records using Hussmann and customer-based automated systems.

Provides estimated times of arrival, fulfillment updates, and problem resolution to team and customers as needed.

Monitors customer account details for nonpayment and provides support to corporate credit department to resolve customer disputed/rejected invoices and past-due receivables.

Qualifications:

High School Diploma, GED or equivalent certification

Capable of working effectively on diverse team in a fast-paced work environment.

Ability to successfully manage multiple priorities/tasks in a fast-paced work environment with high attention to detail.

Strong verbal and written communication skills.

Intermediate to advanced proficiency in Microsoft Office Suite.

Strong organizational and time management skills.

Able to meet short- and long-term deadlines.

Flexible to work outside normal working hours and weekends as required.

Apply Today to be considered for this Service Account Representative job and any other positions with Adecco.

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance