customer service specialist

customer service specialist.

lavonia , georgia

posted today

job details

summary

$14 – $14.50 per hour

temp to perm

high school

category office and administrative support occupations

referenceAB4630872

job details

Do you love helping others and have a sense of urgency with issue resolution? Are you a planning, communication, and customer service expert?We are looking for individuals who are genuine about helping people as we are in order to provide excellent customer service. This opportunity is with a well known client. Apply today before the opportunity is taken.

salary: $14 – $14.5 per hour

shift: First

work hours: 8:30 AM – 5 PM

education: High School

Responsibilities

• Develop and maintain working knowledge of current products and services offered by the company

• Answer all calls and emails in a timely manner, in adherence to their goals

• Document all call information according to standard operating procedures

• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs

• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary

• Review all required documentation to ensure accuracy

• Accurately process, verify, and/or submit documentation and orders

• Complete insurance verification to determine patients eligibility, coverage, co-insurances, and deductibles

• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required

• Must be able to navigate through multiple online EMR systems to obtain applicable documentation

• Enter and review all pertinent information in EMR system including authorizations and expiration dates

The essential functions of this role include:

working in a smoke free environment

working up to 4 hrs of overtime per week

Skills

Telephone Etiquette (1 year of experience is required)

Basic Computer Skills (1 year of experience is required)

Customer Service (1 year of experience is required)

Organizational Skills (1 year of experience is required)

Medical Secretary Duties (1 year of experience is required)

Home Medical (1 year of experience is required)

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether youre looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

LS

leonel solis

1 770 534 9625 (tel:1 770 534 9625)

leo.solis@randstadusa.com