Switchboard Operator, Full Time

Switchboard Operator – Health Information & Fiscal Services (DAY SHIFTS)

Northwest Florida Community Hospital (NFCH), in Chipley, FL, is seeking a fulltime experienced, energetic and dedicated Switchboard Operator to provide exceptional customer service for our patients and guests in support with medical Providers and staff, in our Health Information & Fiscal Services Departments.

At NFCH, our strength lies in our promise of “Your Health…Our Mission”, where we get to know our patients and residence, care for them, and ease their way. Working at our organization means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. Join our team of passionate caregivers and make Northwest Florida Community Hospital your new home.

Job Responsibilities:

This position is responsible for answering all external and internal calls through the main switchboard. Responsible for daily mail, deposit and pick up. Posts payments accurately and balances deposits. Assists billing when needed.

Acts as a liaison between patients, patients relatives, and the healthcare organization; communicates patients questions, complaints, problems and concerns to appropriate staff members; explains policies and procedures to patients and refers them to the proper services required.

Communicates with staff; conducts regular departmental meetings to inform staff; stays accessible to staff and provides assistance, education and/or training if necessary; keeps Administration informed of departmental issues.

Answers all calls in a polite and professional manner.

Greets patients with a warm helpful attitude.

Accesses patient accounts and assists with payments of outstanding bills.

Processes the incoming and outgoing mail on a daily basis.

Performs daily cash, check, & credit card posting to hospital and clinic A/R accounts and Non/AR receipts to General Ledger from payments received at information desk.

Balances cash drawer daily ensuring all receipts are posted timely and accurately.

Ensuring check deposits are ran and deposit approved to send to bank daily by Bank cut off time.

Commits to outstanding guest relations and customer service; provides excellent customer service to meet the expectations of patients, visitors, and fellow associates; maintains courteous and professional conduct.

Demonstrates teamwork; supports, assists, and praises fellow associates whenever possible; feels a sense of ownership and takes pride in the Hospital; looks beyond assigned tasks to achieve goals.

Supports and promotes the Mission, Vision, and Values; adheres to all Hospital policies and procedures; commits to the Standards of Conduct; maintains professional appearance.

Experience:

General office duties-healthcare office environment is helpful. Must have worked with public or in customer service.

Education:

High school diploma

We are an Equal Opportunity Employer and boast an enjoyable, team oriented working environment that offers a number of benefits to full-time associates including, but not limited to: medical, dental, vision, disability, life, paid time off, and a voluntary match 401(k) retirement savings plan.

Perks for our team:

401K with employer match

Medical, dental, vision, and life insurance

FREE Services with NFCH Providers

A generous PTO plan

Competitive pay

Health and Wellness Discounts

Details outlining program specifics are available upon request

Job Type:

Full-time

Pay:

Based on years’ of experience

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Medical Specialty:

N/A

Physical Setting:

Hospital

Schedule:

Day Shift

Physical Requirements:

Prolonged periods standing, reaching and bending.

Must be able to lift up to 30 pounds at times.

Work Remotely:

No

So if you want to join a team that values your hard work, look no further than Northwest Florida Community Hospital!

How to apply:

1. Apply on our website: www.nfch.org/careers

OR

2. Apply through Indeed

Please apply with your resume.

This description is intended to provide only basic guidelines for meeting job require­ments. Responsibilities, knowledge, skills, abilities, schedule and working conditions may change as needs evolve.

Northwest Florida Community Hospital is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Northwest Florida Community Hospital are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Northwest Florida Community Hospital will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

In addition, as part of our commitment to quality and excellence, Northwest Florida Community Hospital will continue to maintain a safe, healthy environment for you by requiring all applicants, who are tentatively selected for a position, to submit to a criminal history check and screening for illegal drug use prior to appointment for a job.

Final confirmation of any job offer will be contingent upon successful completion of all pre-employment requirements, to include undergoing a pre-employment drug screening, and that failure to submit to such screening, the falsification of a screen, or a positive finding on a test will remove the applicant from consideration for employment for one year.