Equity Processor I

Overview

To process equity loans and ensure compliance in accordance with applicable federal/state laws, as well as Navy Federals policies, procedures, NCUA and Federal Home Loan Bank guidelines and regulations. To provide information to members regarding equity loan requirements, products and related services. Process equity loan applications according to established guidelines and requirements. Coordinate final loan application changes, revisions and corrections with other equity staff, closing agents and settlement attorneys to ensure accurate and efficient processing of equity loans. Record, track and monitor documentation issues and productivity. This role is a second tier of the Equity Processor I role after demonstrated proficiency and successful completion of the essential job functions or the possession of the requisite equivalent experience. Perform basic/routine tasks with a narrow scope under immediate supervision.

Responsibilities

Act in the capacity of a Loan Officer on applications status and communicate with member regarding outstanding documentation issues

Analyze, research and resolve problems and discrepancies related to member accounts/loans

Analyze/evaluate status of title, determine exceptions for acceptability and take corrective action or obtain additional documentation if required

Communicate outstanding documentation requirements and set appropriate deadlines for submission

Coordinate schedule of settlement with member and settlement agent/notary public

Counsel current and prospective members about Navy Federals products and services

Examine preliminary title work, status reports , hazard and flood insurance policies to determine if property condition/insurance is within acceptable levels

Identify circumstances in which additional documentation may be required

Prepare loan disclosures required by Federal/state laws (e.g. Good Faith Estimate, Truth-In-Lending)

Process equity applications according to established laws, requirements and guidelines

Relay loan status to member and other member approved parties (e.g. real estate agent, settlement agent)

Review approved equity loans for completeness, accuracy and additional information required to close loan

Verify “intent to proceed” by member prior to collecting required fees, requesting appraisal and ordering title work

Enter applications into online application system

Prepare/submit final applications and member appeals for decision

Resolve escalated member issues and problems

Respond to inquiries and resolve any issues concerning the processing of applications

Submit applications for decision according to applicable terms and conditions

Perform other duties as assigned

Qualifications

Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks

Exposure to managing multiple priorities independently and/or in a team environment to achieve goals

Experience in work which displays increasing levels of responsibility and/or authority

Experience in working in a high volume, fast paced environment

Demonstrated successful completion of the essential job responsibilities or related experience

Working knowledge of Real Estate Lending systems, policies, procedures, practices and/or actions or equivalent experience

Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations

Familiarity with Navy Federal mortgage and equity applications, products and services

Effective skill analyzing and organizing problems or work processes for technical solutions

Effective skill applying innovative approaches to solve technical design issues

Basic organizational, planning and time management skills

Basic skill exercising initiative and using good judgment to make sound decisions

Basic skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

Basic skill maintaining accuracy with attention to detail and meeting deadlines

Basic skill performing mathematical calculations and working accurately with numbers

Basic verbal and written communication skills

Basic word processing and spreadsheet software skills

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2024 Americas Best Large Employers

• Forbes® 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials™ 2023

• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award – Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21639