Client Solutions Manager

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Client Solutions Manager – Show Organizer Event Logistics is responsible for providing clients with a well-rounded planning and service experience. You will be the lead point of contact for planning and execution of events, providing support, consultation, and high-level logistics planning. You will execute the event plan against client’s budget.

This position will support our Show Organizer group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 3-4 days per week. The ideal candidate will be located in Orlando, FL.

Essential Duties & Responsibilities

Able to lead and manage events up to $1 million per event

Works with Show Organizer clients to produce events once the business has been sold

Manages client requirements, expectations, and scope changes per event

Liaison between client and our Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments

Travels to show location to manage event from move-in through move-out

Responsible for accurate and timely invoicing to be sent to client

Maintains knowledge of all products and service offerings and assists in upsell to existing clients beyond current contract

Quotes prices and manages budgets

Partners with Business Development and Client Relationship teams to renew client business

Translates client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution

May be primary producing lead or may be part of a team on the execution of events

Responsible for maintaining and growing partnerships with facilities/venues

Entertains clients as necessary

Education & Experience

REQUIRED

2 or more years of related sales, account management, or project management experience

Excellent customer service and organizational skills

Ability to learn multiple internal and external systems

Ability to successfully manage multiple events simultaneously

Working knowledge of all Microsoft software applications

PREFFERED

Bachelor’s Degree

Travel Requirements

Travel 25% to 50%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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