Manager, Disaster Recovery Representatives

39568BR

Requisition ID:

39568BR

Business Unit:

FSU

Job Description:

Responsible for daily supervision of the work and performance of case representatives and case representative supervisors. This may include training of case representatives, assignment of cases, directing or guiding case prioritization, providing policy guidance or interpretations, assessing compliance with policies and requirements, evaluating case representative performance and leading the hiring process for case representatives. Evaluates progress in meeting metrics on an ongoing basis. Devise reporting process and prepare and provide program progress reports to management. This includes handling case management issues that are impacting performance by conveying, confirming, and tracking applicants’ status. Develops and provides ongoing improvements to the policies and procedures of the disaster recovery program. Conducts quality assurance checks for quality control performed on the project and track the timely completion of the quality control work being performed. Assesses and addresses issues in the quality control process. Performs other duties as required. Manages complex cases or assist case representatives with case load.

Job Title:

Manager, Disaster Recovery Representatives

Group:

FSI ENT Non-WFT Field

Employment Type:

Temporary

Minimum Qualifications:

Bachelors degree. 8 years of related experience including 2 years in a supervisory position. 4 years of applicant processing and/or case representative experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

EEO Statement:

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

Why CDM Smith?:

Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/en/Video/Meet-CDM-Smith)

Join Us! CDM Smith – where amazing career journeys unfold.

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

Job Site Location:

Florida – Statewide

Agency Disclaimer:

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

Amount of Travel Required:

100%

Assignment Category:

Fulltime-Temporary

Visa Sponsorship Available:

No – We will not support sponsorship, i.e. H-1B or TN Visas for this position

Skills and Abilities:

Knowledge of and ability to use Microsoft Word, Excel, Outlook and Internet and Internet and ability to learn and use other software programs as may be necessary. Knowledge of and ability to use Microsoft Word, Excel, Outlook and Internet and Internet and ability to learn and use other software programs as may be necessary. Ability to learn, apply and train others on the requirements, policies and procedures of the disaster program. Ability to learn, apply and train others on the requirements, policies and procedures of the disaster program. Ability to articulate details of the program in person and via phone and email. Ability to articulate details of the program in person and via phone and email. Technical ability to understand and interpret documentation for accuracy and completeness. Technical ability to understand and interpret documentation for accuracy and completeness. Detail-oriented to accurately complete necessary program reviews and calculations. Detail-oriented to accurately complete necessary program reviews and calculations. Ability to read, write and speak English, fluency in a second language is a plus. Ability to read, write and speak English, fluency in a second language is a plus. Ability to build good working relationships with co-workers and persons being assisted by the disaster program. Ability to build good working relationships with co-workers and persons being assisted by the disaster program. Skilled in multi-tasking, organizing and prioritizing work. Skilled in multi-tasking, organizing and prioritizing work. Ability to maintain confidentiality of program materials and families’/business’ personal information. Ability to maintain confidentiality of program materials and families’/business’ personal information. Demonstrated ability in managing staff conflicts or issues in accordance with company human resource policies, resulting in a positive work environment. Demonstrated ability in managing staff conflicts or issues in accordance with company human resource policies, resulting in a positive work environment. Ability to motivate and lead case representatives to complete program requirements efficiently and accurately and provide effective and timely performance feedback. Ability to motivate and lead case representatives to complete program requirements efficiently and accurately and provide effective and timely performance feedback. Ability to evaluate program progress against contract performance metrics, formulate improvements to performance, develop reporting methods and processes, and work with the management team to deliver expected results. Ability to evaluate program progress against contract performance metrics, formulate improvements to performance, develop reporting methods and processes, and work with the management team to deliver expected results.

Background Check and Drug Testing Information:

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicants criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

Additional Compensation:

All bonuses at CDM Smith are discretionary and may or may not apply to this position.

Work Location Options:

Successful candidate will be required to work in office and field locations as needed.

Drivers License Requirements:

An appropriate and valid drivers license is required.

Seeking candidates for a potential future opportunity!:

We are looking for qualified candidates for this position in anticipation of future project opportunities. Please note this is an “Evergreen” position which will be used to build our candidate pool but is not a role that is open at this time. If you are interested in being considered for this position should this position become available, we encourage you to apply to be part of our talent community. By having your information on file, we can reach out to you when this or a similar role officially opens.