Customer Success Consultant

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see

https://www.cengagegroup.com/about/inclusion-and-diversity/ .

As a member of the National Geographic Learning (NGL) Sales Team, the Customer Success Consultant (CSC) is a specialist position that engages with the sales team, NGL resources across the organization, and with School (Pre-K 12) customers, on our market leading print/digital solutions.

Reporting to the Customer Success Consultant Manager, the CSC works with National Geographic K-12 Sales teams to facilitate sales of digital products, increase digital capacity and be the digital advocate for customers, field sales and the overall organization.

Influences customer selection of NGL solutions by customizing and delivering high quality sales presentations at a State and a Local District level, and developing and delivering pre and post sales implementation to our customers!

What youll do here:

Facilitate training sessions (live, virtual, asynchronous) that result in successful implementation of NGL products in the K12 classroom.

Conduct customized digital sales presentations that are engaging, highly focused on digital capabilities, and result in NGL solutions being selected.

Serve as the digital expert on all platforms, focusing on how the platforms will work in the various environment that the district will access them.

Maintain extensive contact with district leaders and teachers to assess and satisfy their curriculum and technology needs.

Apply digital expertise to provide first class internal digital training and support for the sales teams.

Research the industry on an ongoing basis to know what changes may be on the horizon that will affect current and future sales.

Collaborate with sales teams on State and Local District submissions to ensure all materials are accurate and complete.

Maintain a list that reports sales activities and be highly accountable to and for achieving the national sales quota.

Work as a generalist and also as a champion for a specific subject area.

Build a two directional flow of information and feedback between sales and marketing/product!

Skills you will need here:

Bachelor’s Degree in Education

5 years of related experience in teaching, training, facilitating, or selling in educational publishing and/or educational technology environment.

Curriculum expertise in one or more subject areas.

Strong training / presentation skills.

Evidence of strong customer orientation

Ability to form and build effective customer relationships.

Ability to communicate clearly in virtual, in-person engagements, and in writing.

Flexibility and adaptability to change.

Strong attention to detail and organizational skills.

High level of proficiency in Microsoft Office and video creation tools

Familiarity with LMS Systems and educational technology tools

Position involves frequent lifting and moving of materials, which could weigh up to 50 lbs!

Ability to travel overnight, approximately 50-70%, and to travel by both auto and air.

At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.

Cengage Group is proud to be an Equal Employment Opportunity and

Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEOPolicyStatementJanuary2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at 1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy .

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$67,000.00 – $107,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.