Operations Performance Manager

The Operations Performance Manager is responsible for growing and retaining the Dealer Solutions portfolio, including F&I, DMS, and Service products for franchise and large independent automotive dealers in their assigned territory. This role advocates solutions that drive organic value for the client. They provide insights into the entire suite of products by connecting the products to solve key dealer business challenges and propose ideas that help dealers reach their business objectives. They serve as the primary point of contact for Dealertrack and Xtime solutions while bringing expertise from variable and fixed operations to optimize the client experience. This position owns, deepens, and continually builds relationships with the dealers they are responsible for.
This is a regional position that will encompass Pennsylvania, Western New York, Ohio, New Jersey, Maryland, and West Virginia. Preference will go to in-region applicants.
What Youll Do:
Drive effective and efficient utilization and transactions for Cox Automotive Dealertrack and Xtime products within a contiguous geography.
Ability to evaluate and prioritize dealer engagements based on the complexity of their product mix, alignment with dealer goals, and Cox business objectives. Build and maintain relationships with franchise and independent auto dealerships to ensure customers needs drive every priority, decision, and activity.
Established a cadence with clients through virtual and in-store engagements to gather required insights that increase portfolio utilization.
Implement process changes across the utilization of various products to drive efficient customer transactions.
Drive upsells organically by identifying key barriers and core problems with their clients situations and opportunities and responding to the needs of the customers
Partners closely with sales and leverage their deep product knowledge and expertise to drive new product offerings.
Proactively manage at risk clients and use consultative strategies to identify and develop an action plan to turn around and retain the relationship.
Use the Challenger-based selling approach to manage and successfully close sales opportunities.
Required and responsible for maintaining product knowledge for the assigned portfolio to include new releases or product enhancements in their direct area of responsibility.
Whats in it for you?
First, weve created an exceptional salary package, plus additional incentives. We are an inclusive, sales-friendly environment where different perspectives are valued and celebrated.
Looking for tools and training to up your game? Weve got them. And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.
We believe in taking good care of our team, so youll also have access to benefits like 401(K) with company match and quality healthcare & life insurance options.
Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more.
Who You Are:
Minimum Requirements
Bachelors degree in a related discipline and 6 years experience in a related field. The right candidate could also have a different combination, such as a masters degree and 4 years experience; a Ph.D. and 1 year of experience; or 10 years experience in a related field.
Safe drivers needed; valid drivers license required
Preferred Requirements
At least 2 years experience managing a fixed operations department in a retail automotive setting
Working knowledge and experience in retail automotive and broadens capabilities through software utilization
Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems such as Salesforce
Ability to effectively work with all levels at an automotive dealership or dealer group