Analyst, IT Support Planning-2

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Analyst, IT Support Planning, you will contribute to the overall success of the business by analyzing Tier 1 support results of the managed service provider and the internal resources. This role engages with Tier 1, Tier 2 and Tier 3 teams to optimize the supportability of existing technology and ensures operational consistency as new technology rollouts, enhancements and changes are introduced. This role enables consistent restaurant focused support and supports continuously improving business response.

WHAT YOU’LL DO

Ensure all tier 1 support prerequisites pertaining to knowledge articles, training, and quality are delivered for all projects

Ensures tools and communications are in place for supporting organizations

Monitors and reports on deployment success, makes recommendations based on lessons learned and manages lessons learned action items

Builds and maintains relationships with Chipotle Operations teams to improve support, share knowledge and collaborate

Coordinate with Vendor Management Analyst and external vendor account managers to design support plans for vendor-provided support

Coordinates resource requirements with first responders

Provides input on deployment strategy

Participates with the Quality Assurance team in technical testing activities for major deployments to facilitate new technology rollouts to restaurants and build subject matter expertise within T1

Provide technical support to all Chipotle restaurants via inbound/outbound calls, e-mail and portal in support of all restaurant IT hardware and software, as needed

On-call incident escalation responsibility (rotating schedule)

WHAT YOU’LL BRING TO THE TABLE

High School Diploma or GED required

Bachelor’s degree in related field preferred

3-5 years of experience supporting IT systems and/or point of sale support required, in restaurant experience preferred.

Strong customer service, organizational and communication skills

Ability to work independently and as part of a larger team

Exceptional analytical and conceptual thinking skills pertaining to current and future state of IT Service Center support

Ability to influence stakeholders and work closely with others support teams to determine acceptable solutions/processes

Scrum/agile methodology experience

Project Management experience

Ability to multi-task and shift priorities in an ever-evolving business environment

Excel and PowerPoint presentation skills

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $65,000.00–$90,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.