Customer Success Manager

## Full job description {#full-job-description tabindex=”-1″}

Job Title: Customer Success Manager
Location: Defiance, OH
Job Type: Full-Time

About Us:
Maumee Valley Group is a family-owned and operated food service company that specializes in fresh food for micro-markets, vending, and break rooms. We are dedicated to providing exceptional customer service and high-quality, delicious products to our valued customers. Our team is passionate about creating a positive impact in the communities we serve.

Job Summary:
We are seeking a dedicated and proactive Customer Success Manager to join our team at our headquarters. This role is a critical point of contact for our customers, ensuring they receive the highest level of service and support. The Customer Success Manager will reach out to customer contacts regularly, handle inquiries, resolve issues, and build strong relationships to enhance overall customer satisfaction.

Key Responsibilities:

– Act as the primary point of contact for customer inquiries, concerns, and service requests, ensuring prompt and professional responses.
– Build and maintain strong relationships with customer contacts to ensure a positive experience with our products and services.
– Proactively reach out to customers to gather feedback, address potential issues, and provide resources to improve their experience.
– Manage customer accounts, including updating information, tracking service interactions, and ensuring all customer needs are met.
– Collaborate with internal teams, including sales, operations, and production, to resolve customer issues efficiently.
– Monitor customer satisfaction levels and develop strategies to enhance the service experience.
– Create and maintain accurate records of customer interactions and follow-ups.
– Assist in the development and implementation of customer service policies and procedures.
– Identify areas for service improvement and suggest innovative solutions to enhance customer satisfaction.
– Various other office and clerical duties as assigned.

Qualifications:

– Proven experience in a customer service role.
– Exceptional communication and interpersonal skills, with the ability to build rapport with customers.
– Strong problem-solving skills and the ability to handle challenging situations with professionalism.
– Highly organized with excellent attention to detail and the ability to multitask in a fast-paced environment.
– Self-motivated, proactive, and passionate about delivering outstanding customer service.
– Ability to work collaboratively within a team and independently when needed.
– A positive attitude and a commitment to enhancing the customer experience at every opportunity.

Benefits:

– $20 per hour – Weekly pay
– Health, dental, vision, and life insurance after 30 days
– Paid time off
– Paid Holidays
– Opportunities for professional development and growth
– 1st shift schedule, 7am-3pm

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

– 401(k)
– 401(k) matching
– Dental insurance
– Health insurance
– Paid time off
– Vision insurance

Education:

– High school or equivalent (Required)

Experience:

– Customer service: 2 years (Required)

Shift availability:

– Day Shift (Required)

Ability to Commute:

– Defiance, OH 43512 (Required)

Ability to Relocate:

– Defiance, OH 43512: Relocate before starting work (Required)

Work Location: In person