Customer Service Representative

TEKsystems is looking to hire a Customer Service Representative to work with a well-known banking/insurance solutions company in the Cleveland, OH area! If you have 2 years of customer service experience and are looking to continue your career at a great company – apply today!

Pay: $17.00/hour

Shift: Monday-Friday 10:30am-7:00pm

Hybrid position: office located in Solon, OH

Job Description:

Interact with customers and clients to request or provide insurance documents, proof of insurance, collect payment information and conduct follow-up.

Answer calls professionally in a fast-paced call center atmosphere.

Research required information using available resources and systems.

Provide customers with product and service information.

Identify and immediately service or escalate high-priority issues – prioritize and take initiative.

Handles roughly 35-50 calls a day, speaking with both insurance agents and carriers.

Skills & Qualifications:

Most recently working in a customer service/call center environment

2 years of customer service experience

Consistent work history with strong tenure in roles

Reliable/able to work in-office

Strong written and verbal communication skills

Proficient in Microsoft Office

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.