Production Technician II – OMJ|CC

Oho Means Jobs Cuyahoga County is sourcing a local Production Technician II for a national IT company.

 Position Summary:

The Technical Production Technician troubleshoots, tests, reconditions, and repairs disk arrays and servers, as well as other miscellaneous related equipment. Provides occasional phone support for Field Engineers and customers including problem diagnosis and resolution on an as needed basis. May also build, test and configure servers, laptops, and storage arrays for sale and for spare parts in support of service contracts.  Loads software and configures systems for customer orders. Disassembles tested systems into spare parts. 
Position Responsibilities:

– Monitoring resources including disk, memory, and CPU through in depth stress testing
– Develop technical cross-training plans as necessary
– Re-qualify and refurbish disk arrays across multiple OEMS
– Re-qualify and refurbish server and associated peripherals
– Provide technical support as required, to field engineers, sales, and customers via problem identification, troubleshooting, diagnostics and repair strategy.
– May perform research or collect information on specific technical hardware/software related issues to determine root cause, identify alternatives, and implement a solution. This may include participating in postmortem meetings with customers.
– Assists production areas with various product lines (entry level/ midrange storage products, network appliances)
– Assist the planning and procurement group with parts related queries
– Recertify individual and defective parts and provide problem determination/ resolution when necessary
– Disassembly of tested systems into spare parts
– Tagging and bagging of tested spares
– After hours rotation for parts procurement may be involved
– Other duties as assigned.

Required Qualifications:

– Level II: minimum 3-5 years of related experience.
– Working knowledge of disk storage hardware and software products preferred
– Ability to tackle new technical problems and equipment
– Software imaging packages; Symantec Ghost, Acronis, etc.
– Proficient in Microsoft Server & Windows products.

Preferred Qualifications:

– Unix & Red Hat. A, Server, Storage & Network certifications, CCNA, MCSA, MCSE, MCP, knowledge of CLI
– Data center, Dell/ EMC & NetApp experience a plus but not required.

Education:

– Associate degree, High School Diploma or GED required.

Benefits:
Medical and dental insurance
Sick leave
Paid holidays
Vacation
Retirement
Educational assistance
Interested candidates should contact:

Lena Kemp, recruiter
lkemp@dwfs.us