Cyber Risk Services Coordinator

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$73,400.00 – $121,000.00

Target Openings

1

What Is the Opportunity?

We are seeking a proactive and organized Cyber Risk Coordinator to join our dynamic team. In this role, you will be responsible for managing incoming support tickets, assisting the Risk Advisory team, and working with our Cyber Risk dashboard to ensure smooth operations and effective issue resolution. The ideal candidate will possess strong communication skills, a keen eye for detail, and the ability to prioritize tasks in a fast-paced environment.

What Will You Do?

Assist with scheduling calls with policyholders and helping managers prepare

Work within a customer service ticketing system to timely respond to questions from policyholders, brokers, and underwriters

Help with administrative and organizational tasks for the risk & response team

Communicate professionally with internal and external stakeholders

Ensure high quality service delivery and customer satisfaction

Perform other duties as assigned.

What Will Our Ideal Candidate Have?

2-5 years of experience providing support via email and phone

Interest in cybersecurity and/or insurance preferred

Project Management experience

Highly organized, superb attention to detail

Ability to work in a fast-paced environment

Strong interpersonal skills supporting the need to build and maintain positive relationships with key stakeholders

Preferred: experience with Google Suites, Jira software (customer service ticketing platform), Calendly (call scheduling software), Hubspot

What is a Must Have?

2 of experience providing support via email and phone

What Is in It for You?

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .