Financial Counselor | 40 hours per week | Patient Financial Services

Minimum Hiring Wage:

From $18.89 per hour

Job Details:

Scheduled hours: Monday – Friday 8:00am – 4:30pm

Job Description:

Responsible for timely and accurate collections of patient accounts. Understands and applies best practice collections techniques in order to resolve outstanding balances and maximize revenue.

Evaluates the patient’s ability to pay, identifies the patient’s financial resources, and determines how the account should be handled.

Establishes and maintains payment plans within department guidelines.

Stays informed on commercial, state and federal health coverage programs as it relates to eligibility qualification and patient out of pocket.

Have at least a basic knowledge of the Health Insurance Marketplace in order to assist patients with questions related to this.

Screen patient for eligibility of state and/or federal programs.

Screen and assist patients with application for Financial Assistance; ensure all required documentation is obtained and eligibility guidelines are met.

Have a good understanding of different policies related to the different facilities. Screen and assist patients with enrollment in the Patient Financing program.

Recommends and prepares delinquent accounts for transfer to collection agencies. Ensures discounts and write-offs are applied appropriately within department and corporation guidelines.

Provides guidance to clinic staff, hospital staff, patients and their families in regards to insurance questions and point of service collections.

Meet with patients on site, when necessary.

Maintains a good working knowledge of the revenue cycle and the many complex issues that impact patient responsibility.

Communicates effectively with patients, physicians, insurance companies and other departments in order to resolve accounts.

Has knowledge of all patient accounting systems related to Southeast Iowa Regional Medical Center.

Qualifications:

Required:

Customer service experience

Good written and verbal communication skills

Preferred:

Medical terminology

Typing Skills 45 WPM

Extensive knowledge of and experience using Excel, Word and Power Point

4 year college degree in business-related field, preferred or equivalent experience in related area

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

Competitive base pay

Matching retirement programs

Health, Dental and Vision plans

Health Savings and Flexible Spending Accounts

Employee discounts including car rental, cell-phone plans

Employer-paid, Long-Term Disability, Life, and AD&D

Paid time off (PTO)

Education Assistance Program

Employee Assistance Program

Employee Referral Bonus Program

Discounted cafeteria meals

Paid Parental Leave

Employee Service Recognition program

Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.