Structural Technician

Seeking a Project Coordinator/Job Owner to join our team and work closely with a leading utility company. In this role, you will be responsible for coordinating gas and electric service installations for residential customers. Your primary focus will be to provide exceptional customer satisfaction by effectively managing multiple work orders, communicating with customers, installers, and engineers, and maintaining accurate documentation.

Frequent Travel: This position requires extensive travel, with up to three days per week spent traveling to various locations

Responsibilities:

Perform site visits and assist customers in residential communities in coordinating gas / electric service installations.

Collaborate with customers, installers, and engineers to provide high level customer satisfaction.

Manage multiple work orders simultaneously making sure deadlines are met.

Keep customers informed about the status of their work orders and address any concerns or inquiries promptly.

Review customer applications, ensuring accurate and complete form submissions.

Conduct on-site visits to meet with customers and address any installation-related issues.

Maintain consistency and organization of documents related to work orders and installations.

Attend weekly meeting calls to discuss work orders and provide project updates.

Schedule installations in an efficient and timely manner, considering customer preferences and resource availability.

Requirements/Education:

Basic knowledge of electric and construction principles is preferred.

Proficient computer skills and familiarity with standard office software.

High School diploma or GED required.

Minimum of 2 years of customer service experience preferred.

Minimum of 2 years of project management experience preferred.

Must have access to a personal vehicle for transportation

A valid driver’s license is required for this position.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.