Lead Asset Protection Specialist –

JOB REQUIREMENTS: Lead Asset Protection Specialist – LEADA012715
DESCRIPTION/RESPONSIBILITIES: The Lead Asset Protection Specialist is
responsible for conducting compliance audits of retail operations to
evaluate point of sale and financial records to identify potential loss
to the organization. This role also assists with basic team operations
as needed, supporting the development and onboarding of team members.
RESPONSIBILITY LEVEL: Implements strategies to achieve the goals for the
organization and Asset Protection. Implements, revises, and sustains
policies, procedures and programs. Typically works on projects and
initiatives that span 3 – 12 months. PRINCIPAL DUTIES: 1. Project and
Change Management: Effectively plans and manages own work to reliably
complete routine job responsibilities and special assignments. May serve
as a team member or subject matter expert on formal projects or within
the department. Effectively engages in change affecting her/him,
communicating appropriately with supervisor. Follows through on
learning, skill building, and practice necessary to adapt to change. 2.
Problem Solving: Light supervision; works independently. Periodic review
of work by manager or senior coworker. Solves problems of moderate to
advanced complexity; able to identify root cause, interpret data and
resolve issues. 3. Technical Skill: Understands and applies professional
principles and skills within area of specialization to modify processes
to resolve situations. 4. Community Engagement: Champions Goodwills
community engagement initiatives and serves as an ambassador for
Goodwill in the wider community. 5. Retain understanding and working
knowledge of the companys policies and procedures. Able to properly
train employees of the policies, when appropriate. 6. Partner with the
Area Manager, Asset Protection to provide support for AP team members.
This includes assisting with basic team operations as needed, supporting
the development and onboarding of team members, and leading by example
through being a change ambassador, demonstrating business acumen and
sharing best practice knowledge. 7. Conduct compliance audits of retail
operations to evaluate POS and financial records to identify potential
loss to the organization. 8. Heighten store Loss Prevention awareness
through site visits, AP topics of the month, and training. 9. Serve as
support to management in dealing with aggressive customers or any
workplace violence issue. 10. Conduct Safety inspections and communicate
hazards to management. 11. Maintain accurate information and efficient
record keeping. 12. Recover assets and/or carry out safe apprehensions.
13. Assist in internal investigations at the direction of the Regional
Loss Prevention Investigator. 14. Audit compliance to store LP Standards
(Alarm tests, employee Shop Policy enforcement, equipment, etc.) 15.
Responsible for completing other duties/responsibilities as assigned.
PHYSICAL/SENSORY DEMANDS: Occasionally lifts and/or moves up to 20
pounds. Moves about to accomplish tasks. Worker is subject to weather
conditions (hot, humid, dry, cold etc.). Worker is subject to hazards:
proximity to dangerous machinery, moving vehicles, electrical currents,
chemicals, or high places. Repetitive use of hands for conducting
inspections, assessing security and safety of products, buildings and
equipment and computer use. Vision required for assessing sites security
and safety and computer work, extensive travel required. (SEW) Equal
Opportunity Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity OTHER
EXPERIENCE AND QUALIFICATIONS: REQUIREMENTS: 1. Two years of college
education or experience equivalency, and a minimum of 3 years
experience. 2. Experience in loss prevention. 3. Able to travel to all
stores within Goodwill SEW and work a varied schedule week to week with
flexible hours. 4. Valid driver s license required. 5. Working
knowledge of case management systems. Knowledge of POS systems and
understanding of user faced transaction processes preferred. 6. Working
knowledge of CCTV and alarm monitoring systems (burglar and fire). 7.
Wicklander-Zulawski Interviewing & Interrogation Techniques Training
preferred. CORE CULTURAL COMPETENCIES: 1. Customer Focus: Independently
anticipate and meet customer needs, while searching for ways to improve
customer service. Internalize customer feedback, and follow up with
customer to ensure problems are solved by providing innovative ideas to
meet their future needs. 2. Values Differences: Seeks out the diverse
perspectives and talents of others, striving to work effectively with
others who have different perspectives, backgrounds or styles. Behave
with sensitivity towards differences in cultural norms, expectations,
and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others,
while ensuring a clear, concise and professional communication through
reports, documentation, written and other communications. Listens with
interest to what others have to say. APPLICATION
INSTRUCTIONS: Apply Online:
https://ars2.equest.com/?responseid=8400d1f0653fd401a9e9048904e844d8
Other: Applicants ONLY to apply via URL link provided!