Managed Services Engineer I

JOB REQUIREMENTS: Heartland Technology Group Description:Position
Summary: This position provides a wide range of IT services from desktop
& application support to basic administrative duties for servers,
networking, and firewall equipment. This position is part of our managed
services team and provides critical IT support for multiple Heartland
customers. The ideal candidate will bring a good blend of technical and
customer services skills to this fast-paced environment. Roles and
Responsibilities/ Essential Functions: Minimum of 70% utilization per
fiscal year prorated based on start date. These requirements will be
balanced against professional development and on the job training.
Utilization metrics will be re-evaluated on an annual basis. Perform
proactive maintenance duties such as switch/firewall/routers upgrades,
server patches, workstation patches, firewall rules, etc. Remote
application and hardware support for switches, routers, firewalls,
servers, and storage. Monitor and analyze customer networks, systems,
backups, and security appliances. Work with customers primary field
engineer to perform work on an as needed basis. Contribute and
enhance internal department process/system documentation. Follow
policies and procedures on a department and per client basis. Monitor
email and phone for client communications and respond in a timely
manner. Maintain up to date records of customer technical information
as it relates to servers, applications, infrastructure, and remote
support instructions. Be part of an on-call after-hours rotation with
other members of the team 1 week at a time. Perform other duties, as
assigned. Requirements:Competencies Active Listening Ability to
actively attend to, convey, and understand the comments and questions of
others. Adaptability Ability to adapt to change in the workplace.
Assertiveness Ability to act in a self-confident manner to facilitate
completion of a work assignment or to defend a position or idea.
Conflict Resolution Ability to deal with others in an antagonistic
situation. Decision Making Ability to make critical decisions while
following company procedures. Delegating Responsibility Ability to
allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity Ability to be truthful and be credible in the
workplace. Innovative ability to look beyond the standard solutions
Problem Solving Ability to find a solution for or to deal proactively
with work-related problems. Relationship Building Ability to
effectively build relationships with customers and co-workers.
Resource Management Ability to obtain and appropriate the proper usage
of equipment, facilities, materials, as well as personnel. Strategic
Planning ability to develop a vision for the future and create a culture
in which the long-range goals can be achieved. Time Management
Ability to utilize the available time to organize and complete work
within given deadlines. Required Experience: 0-2 years experience
troubleshooting Microsoft Windows endpoints in domain environments
Preferred Experience: 0-2 years experience working in IT service
desk role 0-2 years&apo Equal Employment
Opportunity/M/F/disability/protected veteran status Apply Here:
https://www.click2apply.net/MLkAwPIJYKgrDie6xFeA5M PI251554015
APPLICATION INSTRUCTIONS: Apply Online:
https://www.click2apply.net/MLkAwPIJYKgrDie6xFeA5M