Guest Service Representative II

JOB REQUIREMENTS: Company Introduction If youre friendly and
dependable and you like to work with terrific guests, wed love to talk
about an opportunity on our team! Coborns, Inc. is a fast-growing
employee-owned grocery retailer located in the Midwest. Our grocery
store formats include Coborns, Cash Wise, Marketplace Foods,
Hornbachers, Tadychs Marketplace Foods, and Sullivans Foods and we
offer unique online grocery home delivery services through our
CobornsDelivers and Cash Wise Delivers locations. Coborns, Inc. also
owns and operates liquor stores under the Coborns Liquor, Cash Wise
Liquor, Andys Liquor and Captain Jacks brands. Additionally, our
fuel and convenience division, pharmacy, in-house grocery warehouse and
distribution center, in-house Central Bakery, in-house Fresh Foods
Commissary, and Tops Cleaners are significant assets to our operations.
We also have a handful of other retail entities in the markets where the
fit is right: Little Dukes, Ace Hardware, Country Floral Gifts &
Greenhouse, Caribou Coffee, Dunn Bros Coffee, and Erbert and Gerberts.
Overview A Guest Services Representative is passionate about providing
remarkable guest service at the Guest Service Counter by offering
convenient, specialty products and services not offered by traditional
grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning,
Postage, etc.). The Guest Service Representative is responsible for
upholding Coborns high standard of service by supporting the
front-end, as well as the remainder of the store, through cashier
interventions, transaction reversals/corrections, and other unique
transactions (i.e. returns, coupon refunds, exchanges, etc.). A day in
the life of the Guest Service Representative may include any combination
of the below duties: Maintain a “Say Yes to the Guest” attitude by
providing remarkable guest service. Perform all front-end functions
including, but not limited to: cashiering, bagging, running money order
machines, electronic payment machines, postal machinery, copies, lottery
equipment, Western Union, bookkeeping, etc. Assist guests with returned
merchandise, overrings, and overcharges. Conduct cashier accuracy
audits. Provide low-level troubleshooting and/or inform store management
of problem areas, including: pricing, equipment breakdowns, service
levels and standards, personnel problems, etc. Provide backup services
to employees in all areas of responsibility including bookkeeping, Guest
Services, cashiering, bagging, and pushing carts. Provide backup to the
Guest Service Manager and Senior Guest Service Manager in his/her
absence. Requirements We believe that building a team of people with
different backgrounds, beliefs, experiences and perspectives inspires
fresh thinking and opens us up to new possibilities…. For full info
follow application link. EEO/AA Employer – All qualified individuals,
including minorities, females, veterans and individuals with
disabilities are encouraged to apply. APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/32AE2AA2702D4CC5