Residential Energy Services Consultant

JOB REQUIREMENTS: We Energies, a subsidiary of WEC Energy Group, is
seeking a Residential Energy Services Consultant in our Appleton,
Wisconsin location. Job Summary As the primary customer contact, the
RESC proactively and reactively responds to the sales and service needs
of residential and small commercial customers including service
delivery, outages, energy quality issues, new services (permanent and
temporary), outdoor lighting, rewires, relocations, hold-off clearances,
removals (permanent and temporary), cut-offs, metering, client jobs, and
billing inquiries for gas and electric customers. Job Responsibilities
REPOST DUE TO 90 DAY TIME FRAME. PREVIOUS APPLICANTS NEED NOT REAPPLY.
Contact, establish, and maintain relationships with both new and current
customers to discuss their wants, requirements, service concerns. Work
with homeowners, developers, contractors, consultants, engineering
firms, municipalities to establish new/expanded service. Consult with
customers on service options and corresponding prices. Create/cancel
work requests, applications other correspondence to customers, builders,
contractors. Coordinate installation with internal and external
resources, negotiate timelines and required-by dates. Request plot
surveys, boundary lines, other missing information on work request.
Manage customer contact and expectations for service delivery by
identifying/resolving potential issues to completion. Proactively manage
internal work requests by identifying/resolving potential issues to
completion. Provide notification for planned outage to affected
customers. Respond to rate evaluations, bill inquiries, various service
functions. Initiate customer referrals/promote participation in various
company programs, energy efficiency, focus on energy, conservation
measures. Determine availability of service. Apply standard cost guide
information to give customer general cost for new service, rewire,
relocation, deactivations/removal, etc. Determine and assign site visit
and design to appropriate personnel. Act on requests for site visits for
central groups, customer contact centers, and customers to gather field
information or determine if job is design/non-design. Provide answers to
technical questions from construction crews, customers, etc. Identify
options and alternatives to customer requests for service work. Perform
gas energy audits, apply economic models for gas sales/gas main
estimates. Share locations for potential new building, pool/deck sites,
drain tile location, etc. Process annexation orders and request
addresses to be designated and assigned by municipalities for new
premises. Respond to meter requests/removals, prepare documents… For
full info follow application link. We Energies is an Equal
Opportunity/Affirmative Action employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, disability, or protected veteran status.
APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/BC2E3D2D73274AC5