Senior Program Manager, Business Process Improvement

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Sr Business Process Improvement Program Manager enjoys broad organizational influence and visibility as a member of the Neuromodulation & Pelvic Health Quality Leadership Team, responsible for managing the strategic and operational activities of the Quality function.

The Sr. PM is responsible for developing and driving simple and effective operating mechanisms that align and execute business and functional strategies, business and functional processes, and organizational health initiatives to deliver results. This includes the aspirational strategy and roadmap, annual goals, and key programs performance indicators. Through a partnership with the vice president and leadership team, the Sr. PM will drive cultural transformation and provide leadership and tactical support to implement ideas and strategic initiatives. The Sr. PM will proactively address pressing business issues that require immediate attention.

Responsibilities may include the following and other duties may be assigned:

Acts as a trusted advisor to the Quality VP and works with the leadership team to ensure the appropriate progression, support, and visibility for various initiatives sponsored by the VP and leadership team.

Directs the Strategic Planning, AOP, and Annual Goal setting processes to deliver, monitor, and communicate progress toward goals.

Analyze and report performance—Benchmark internal and external best practices to identify improvement opportunities.

Establishes, facilitates, and continuously improves simplifies operating mechanisms and tiered visual management to attain functional goals and KPIs for core business operations.

Facilitates the quality leadership team and other partner organization leaders in negotiating, defining, and aligning SLAs to drive the function forward.

Design metrics and dashboards that will lead to shared forecasting, execution, and accountability for the results.

Establishes communication mechanisms within and across the organization to strengthen the organization’s service delivery, execution, and culture.

Assists the VP in the preparation of key communications.

Plans and facilitates the Leadership Team and Extended Leadership Team strategic meetings.

Helps lead and initiate change throughout the organization.

Builds connections across all leadership levels of the organization.

Provides independent, informed, unbiased insight, including front-line feedback.

Leads problems and issues that are complex, undefined, and impact multiple processes or functions, where information is typically difficult to obtain, and extensive investigation to understand the root cause of problems is required.

Thinks strategically while providing tactical support to implement ideas.

May oversee strategic initiatives and processes from ideation to implementation.

Proactively addresses pressing business issues that need immediate attention.

Proactively escalates and resolves potential issues by calling them to the attention of the VP and identifying potential solutions.

Assesses and mitigates/eliminates risk when business decisions are made.

Works with the leadership team to help create a diverse and inclusive culture where everyone can bring their whole and authentic selves, where all voices are heard, and where team members do their best work.

Identifies and helps to solve core problems or opportunities within business processes.

Partner with the Enterprise to engage the organization in continuous improvement / DMAIC training and application.

Partner with the enterprise and IT functions to drive process automation.

Champion personal accountability throughout the organization, reducing ‘reminders.’

Required Knowledge and Experience:

Requires a Baccalaureate degree

Minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience.

Nice to Have

Strong influence and communication skills with all levels of the organization

Experience building strategic plans and roadmaps

Experience building and refining tiered visual management

Demonstrated financial and business acumen, including project management experience

Experience leading teams, culture, and change initiatives

Proven experience driving cross-functional programs

Ability to thrive in a dynamic team environment amidst ambiguity

Experience working effectively in a global matrixed environment

Innovative, curious, and proactive with a continuous improvement mindset

Exceptional critical thinking and problem-solving skills with a bias for action in a team-based, accountable environment

Advanced Microsoft Office skills: Teams, Excel, PowerPoint, Word

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$136,800.00 – $205,200.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?pagename=signon&conum=30601&coaffid=medtronic)

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000 passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

At Medtronic, most positions are posted on our career site for 3-7 days.

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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000 passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

Build a better future, amplifying your impact on the causes that matter to you and the world

Grow a career reflective of your passion and abilities

Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. Youre shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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