LPN/LVN Clinic Manager

The LVN Office Manager (OM) is an essential part of the collaborative patient care team that supports an exceptional patient experience. The LVN OM is empowered to practice and contribute throughout the care experience. The LVN OM guides the clinical and administrative operations of the multi-disciplinary, integrated primary care service, which is focused on achieving Crossovers quadruple aim — 1) decreased health care spend 2) increased quality, 3) improved member/patient engagement, 4) strong employee/provider engagement. At its core, the OM supports patient care while demonstrating servant leadership, leveraging our interdisciplinary approach to integrated care.

About VitellaCare
HealthyDakota Mutual Holdings and Crossover Health have partnered to create VitellaCare advanced primary care centers in North Dakota. VitellaCare offers easy, personalized, and affordable advanced primary care services including Primary Care, Mental Health, Pharmacy Consultations and Care Navigation.

Job Responsibilities

– Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

– Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.

– Handle inventory, orders, and replenish medical supplies and materials.

– Co-leads clinic-wide huddles, team meetings, and ensures the clinic team is kept well informed of corporate and client communications, which includes clinical practice updates.

– Manages Support Staff schedule and appropriateness of appointments. Takes initiative to contact patients when needed and demonstrate knowledge of when to consult with a provider

– Hires, coaches, and develops staff. Assists in onboarding and training new team members. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific).

– Manages population health programs and clinic outreach initiatives

– Leads and facilitates any event that supports client goals and member health strategies.

– Collaborates with various departments to ensure the clinic is compliant with regulatory bodies.

– Assists in performing Quality and Compliance checks required on a daily, weekly and monthly basis

– Contributes to reporting requirements related to incident reporting and compliance

– Act as the first point of contact for IT questions and issues.

– Coordinate and assist internal TechOps with support requests.

– Performs other duties as assigned

Required Qualifications

– Current LVN license

– Graduate of any undergraduate degree or relevant experience.

– Minimum of 2 years comparable clinical back office leadership experience.

Preferred Qualifications

– Excellent computer skills.

– Reading, writing, and excellent oral proficiency in the English language.

– Strong organizational and follow-through skills.

– Excellent communication and interpersonal skills.

– High level of ownership, accountability and initiative.

– BLS (Basic Life Support) certification.

– Proven organizational skills, great interpersonal skills, and ability to work as a key team member.

– Comfort and efficiency with multi-tasking, issue resolution, and conflict management.

– Leadership skills and experience working in a collaborative team environment

Physical Job Requirements

– May require standing, walking and sitting for extended amounts of time.

– Occasionally lift and carry items weighing up to 50 lbs.

– Manual and finger dexterity and hand-eye coordination

– Includes full range of body motion including potential of handling and lifting patients.

– Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.