Customer Associate

18.00-25.75 per hour | 17-Oct-2024 to 03-Nov-2024 (MST) | Missoula, MT, USA | Hourly | Customer Care, Communications, HR, Safety | Regular Full Time

Customer Associate

Work Location : Missoula, MT

Pay range : $18.00 to $25.72 per hour starting base wage with career advancement opportunity up to $32.07 per hour

Employment Status: Regular Full-time

External candidates apply at northwesternenergy.com

Internal candidates apply through iConnect (https://iconnect.nwe.northwesternenergy.com/Employee-Portal/?m) .

About this position:

Customer Associate (CAs) are a dedicated and customer-focused individual who communicates directly with customers responding to a variety of customer needs and requests. CAs are a point of contact for customers, providing exceptional service and resolving inquiries related to billing, service disruptions, account management, construction processes and general utility services information. CAs take into account resources, constraints, and organizational values as they commit to satisfying customer needs and resolving customer issues.

We offer great benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

401K with company match up to 4% and non-elective contribution up to 7%

Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)

Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)

Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)

Tuition reimbursement

Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities)

Paid company endorsed volunteer opportunities

Paid parental leave

Paid bereavement leave

Paid training opportunities

Paid time off starting on your first day, plus 11 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

About this job:

Accept customer payments and post the same day

Balance cash drawer daily; make bank deposits

Input and completion of service orders

Meet or exceed performance standards, as determined by NorthWestern Energy, including time spent at workstation and time engaged with customer interactions

Adhere to quality assurance to include call monitoring

Coordinate with other NorthWestern Energy employees to find relevant information and take necessary action

Explains rate changes and bill calculations as necessary

Administers credit program within prescribed scope

Listen and respond appropriately to customer needs while reviewing and entering data on a computer

Type memos, e-mails, and other correspondence in an accurate timely manner

Respond to emergency situations professionally and accurately by following established policy and procedures

Perform calculations to determine customer payments and other account related activity

Assist customers using established policies and procedures

Respond professionally and positively to customer complaints or inquiries

Work effectively in a team and in close proximity of teammates

Perform all regularly scheduled shifts. Occasional weekend, evening or holiday call outs in response to emergency situations.

Maintain confidentiality of customer and other confidential information

Ensure proper entry of union payroll for bi-weekly processing

Ensure proper coding and processing of purchase card transactions and AP invoices

Support the new construction process through administrative SAP functions, payment processing and service order creation

Assist customers with local permitting requirements and basic construction standards

Support local operations with SAP notification processing and other data entry as required

Respond appropriately to internal requests and work across business units to ensure processes and procedures are being upheld

Analyze and prioritize workload to ensure that all customer and business needs are meet in a timely and appropriate manner

All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics

Ensure all actions are consistent with NorthWestern Energys values, mission, and strategic business objectives

Am I right for this job? Heres the success profile:

High School diploma or equivalent

Successful completion of training program

Demonstrate and maintain good safety record

Proficiency with the Microsoft Office suite and other computer applications

Excellent attendance record

Valid drivers license and satisfactory driving record

Requisition #4574

Posting Dates: October 17, 2024 through November 3, 2024

Department/Division: Customer Care

Employment Physical: Not Required

Drug Test: Required

Background Check: Required

Relocation Benefit: None

Telecommuting: None

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com