Customer Associate

QUALIFICATIONS INCLUDE:

– High School diploma or equivalent
– Successful completion of training program
– Ability to demonstrate and maintain good safety record
– Proficiency with the Microsoft Office suite and other computer applications
– Excellent attendance record
– Valid drivers license and satisfactory driving record
– Ability to work all regularly scheduled shifts; occasional weekend, evening or holiday call outs in response to emergency situations
– Ability to pass a drug test and a background check

DUTIES INCLUDE:

– Accept customer payments and post the same day
– Balance cash drawer daily; make bank deposits Input and completion of service orders
– Meet or exceed performance standards, as determined by NorthWestern Energy, including time spent at workstation and time engaged with customer interactions
– Adhere to quality assurance to include call monitoring
– Coordinate with other NorthWestern Energy employees to find relevant information and take necessary action
– Explain rate changes and bill calculations as necessary
– Administer credit program within prescribed scope
– Listen and respond appropriately to customer needs while reviewing and entering data on a computer
– Type memos, e-mails, and other correspondence in an accurate timely manner
– Respond to emergency situations professionally and accurately by following established policy and procedures
– Perform calculations to determine customer payments and other account related activity
– Assist customers using established policies and procedures
– Respond professionally and positively to customer complaints or inquiries
– Work effectively in a team and in close proximity of teammates
– Maintain confidentiality of customer and other confidential information
– Ensure proper entry of union payroll for bi-weekly processing
– Ensure proper coding and processing of purchase card transactions and AP invoices
– Support the new construction process through administrative SAP functions, payment processing and service order creation
– Assist customers with local permitting requirements and basic construction standards
– Support local operations with SAP notification processing and other data entry as required
– Respond appropriately to internal requests and work across business units to ensure processes and procedures are being upheld
– Analyze and prioritize workload to ensure that all customer and business needs are meet in a timely and appropriate manner
– Adhere to company safety standards and the Code of Business Conduct & Ethics
– Ensure all actions are consistent with NorthWestern Energys values, mission, and strategic business objectives

Full-time position.

$18.00 – $25.72 per hour starting base wage with career advancement opportunity up to $32.07 per hour, depending on experience. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Programs; Life Insurance; paid time off starting on your first day, plus 11 paid holidays.

Apply by November 3, 2024.