lead customer service rep

lead customer service rep.

tinley park , illinois

posted today

job details

summary

$21 – $22 per hour

temp to perm

high school

category office and administrative support occupations

referenceAB4630671

job details

As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. If you are interested and available, as well as, have the required experience, please send your resume to jenni.josten@randstadusa.com

salary: $21 – $22 per hour

shift: First

work hours: 8 AM – 4 PM

education: High School

Responsibilities

What your day-to-day will look like:

• Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals

• Support the building and developing of an effective and high-performance team

• Maintain daily and weekly statistics for individual direct reports

• Analyze department results

• Troubleshoot operational problems

• Complete team reports as required

• Identify and analyze escalated problems and provides guidance to direct reports for resolution

• Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction

• Experience in a call center environment

• bilingual English/Spanish – not required

• Good customer service skills and the ability to satisfactorily resolve issues

• Solid ability to multitask with exceptional organizational skills

• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Skills

Active Listening

Telephone Etiquette

Client Service

Basic Computer Skills

Customer Service

Qualifications

Years of experience: 4 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether youre looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

JJ

jennifer josten

1 312 201 9690 (tel:1 312 201 9690)

jenni.josten@randstadusa.com