Candidate Experience Lead

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Position Overview:

The Candidate Experience Lead is responsible for managing a small team of Candidate Experience Specialists (CES) while maintaining oversight of their own group of sites. In this dual-role, the Lead ensures their team meets performance goals and enhances the candidate experience from post-offer to hire. They are also accountable for handling their own set of responsibilities, ensuring consistency and efficiency in the hiring process. The Lead plays a key role in leadership, team development, and continuous process improvement, while maintaining high standards of compliance and performance.

Job Responsibilities:

Team Leadership:

Lead, support, and manage a team of CES to ensure they meet performance targets.

Ensure all phases of the pre-employment hiring process have successfully been completed including all Pre-employment background screenings per our Standard Operating Procedure for positions overseen by the CAT program

Oversee evaluation and adjudication of applicant background checks designated as “Pending Potential Conflict” of “Client Review Required” for their locations

Act as Subject Matter Expert for Employment Qualifications according to federal, state, local and company standards

Dual Role Responsibilities:

Manage a separate group of sites, performing the same tasks as CES team members (candidate communication, scheduling, background checks).

Balance leadership duties with individual site management, ensuring seamless candidate transitions.

Candidate and Process Management:

Serve as the main point of contact for post-offer candidates, ensuring timely and smooth completion of pre-employment steps.

Collaborate with internal stakeholders and vendors to troubleshoot issues and optimize the candidate journey.

Compliance & Documentation:

Ensure compliance with federal, state, and company hiring criteria.

Maintain accurate candidate documentation and oversee the adjudication of complex background check cases.

Qualifications

Bachelor’s degree in Human Resources or equivalent experience.

Previous experience in HR, hiring, or similar roles.

Strong leadership and communication skills.

Ability to manage multiple priorities in a high-volume, fast-paced environment.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/contractual terms and positions.