Branch Manager – Segment or Small Geography

DESCRIPTION

We are looking for a talented Branch Manager to join our team in Manassas, VA.

In this role, you will make an impact in the following ways:

Optimizing Branch Performance : By managing branches through Branch Managers and overseeing all functions and financial metrics, you’ll ensure optimal performance and profitability.

Strategic Planning : Developing and managing the Annual Operating Plan with input from Business Development and Branch Managers will align business activities with strategic goals.

Monitoring Business Metrics : Keeping track of balanced scorecards, profit and loss metrics, and asset metrics will help maintain financial health and operational efficiency.

Driving Business Growth : Managing annual marketing and sales plans, and developing new business relationships and alliances, will support business expansion and market penetration.

Enhancing Customer Satisfaction : Managing customer satisfaction through programs like Net Promoter Score and Lens of the Customer will foster a culture of exceptional customer service.

Improving Operational Efficiency : Handling warranty submissions and rejections, and implementing improvements based on Repair Event Cycle Time, will enhance service quality and efficiency.

Ensuring Compliance : Overseeing health, safety, and environmental standards and audits will ensure compliance and promote a safe working environment.

Developing Talent : Recruiting, developing, motivating, and retaining high-quality customer service employees, and managing work plans and Individual Development Plans for Branch Managers, will build a strong, capable team.

RESPONSIBILITIES

To be successful in this role you will need the following:

Financial acumen – Interpreting and applying understanding of key financial indicators to make better business decisions.

Builds effective teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Business insight – Applying knowledge of business and the marketplace to advance the organization’s goals.

Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus – Building strong customer relationships and delivering customer-centric solutions.

Demonstrates self-awareness – Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Develops talent – Developing people to meet both their career goals and the organization’s goals.

Drives engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Drives results – Consistently achieving results, even under tough circumstances.

Manages conflict – Handling conflict situations effectively, with a minimum of noise.

Influence the Health, Safety and Environmental Culture – Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.

Service Capability, Capacity and Coverage – Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

Values differences – Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.

Six Sigma Green Belt certification or Sponsor certification required.

QUALIFICATIONS

Experience:

Significant relevant experience required, including managerial and budgetary experience.

Job General Management

Organization Cummins Inc.

Role Category On-site

Job Type Exempt – Experienced

Min Salary $114400

Max Salary $171600

ReqID 2404391

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.