Field Support End User

We have an outstanding Contract to Hire position for aField Support End Userto join a leading Company located in the Ashburn, VA surrounding area.

Candidate must be able to obtain and maintain a Public Trust.

The main function of a Service Desk Specialist is to provide technical assistance to computer system users. A typical technical service desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone .

Job Responsibilities:

Responsible for providing desk-side support to end users for complex issues regarding response and resolution.

Escalation point for Junior and Mid-level desk-side engineers.

Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.

Troubleshoots complex issues that were unable to be remediated.

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.

May install software or perform hardware testing remotely.

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain records of daily data communication transactions, problems and , remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support .

Perform IMAC procedures and lifecycle refresh activities.

Basic Hiring Criteria:

Must possess a High School Diploma. Degree may be substituted with 6 additional years of related experience.

Must have a minimum of 4 years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software.

Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.

Provides Tier 2 deskside end-user support, including imaging, deployment, asset management, and Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting.

Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.

Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.

Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance