Operations and Maintenance Manager

Description

SAIC’s National Intelligence Community (NIC) Business Unit, USG Mission, and Information Technology Division, provides solutions and services supporting digital modernization programs in areas such as systems engineering, multi-cloud computing, cybersecurity, data science and analytics, artificial intelligence and machine learning, quantum computing, application development, DevSecOps, cloud network operations, and secure communications.

We are seeking a highly motivated Operations and Maintenance (O&M) Manager to join our National Intelligence Program providing support to an environment encompassing analytic and software capabilities to include data visualization tools, language translation, data ingestions, extraction, and modeling. This role is vital for maintaining the smooth and reliable operation of our IT enterprise environment, ensuring high availability and performance of our systems. This position can be in Herndon, VA, McLean, VA or Chantilly, VA and requires an active TS/SCI clearance with Polygraph.

Responsibilities will include, but are not limited to, the following:

All O&M activities within the Sponsor’s IT enterprise environment, ensuring the seamless and reliable operation of IT systems. The role will be pivotal in managing 24×7 support, coordinating maintenance activities, and ensuring compliance with organizational standards and best practices, all within an Agile infrastructure.

Support and refine the incident management processes, including root cause analysis and corrective actions.

Monitor system performance and generate regular reports to track key performance indicators (KPIs) and identify areas for improvement.

Ensure compliance with organizational policies, industry standards, and best practices is crucial.

Work within an Agile infrastructure, you will adapt to changes and promote continuous improvement in all O&M activities.

Effective communication with stakeholders will be essential, providing updates on system performance, maintenance activities, and incident resolution.

Qualifications

Requirements:

Active TS/SCI with polygraph.

Bachelors and nine (9) years or more of experience, or Masters and four (4) years or more of experience.

Will consider additional 4 years’ experience with a HS diploma in lieu of a Bachelors degree.

Minimum of eight (8) years of relevant system or software engineering experience.

Proven experience in managing O&M activities for IT enterprise environments, with a focus on 24×7 support.

Strong technical background and understanding of IT systems, infrastructure, and maintenance practices are essential.

Leadership and team management skills are critical, as is the ability to solve complex technical problems.

Excellent communication and interpersonal skills are needed to effectively interact with stakeholders and team members.

Experience in project management, particularly in planning and coordinating maintenance activities, is important.

Familiarity with Agile methodologies and tools to include Jira and Confluence.

Desired:

Certifications in:

ITIL® Foundation Certification

Certified Information Systems Auditor (CISA)

Project Management Professional (PMP)

Microsoft Certified: Azure Administrator Associate

AWS Certified SysOps Administrator – Associate, Six Sigma Green Belt, and Certified Facility Manager (CFM)

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2413433

SAIC is a premier technology integrator, solving our nations most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability