MANAGER – LEARNING and DEVELOPMENT

MANAGER – LEARNING and DEVELOPMENT

High Point, NC, USA Virtual

Req #1849

Lumos is looking for a full-time Learning and Development Manager! If you are an LandD professional whos excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure were harnessing our technology to the best of our ability while broadening our scope doing designs, implementing, and managing the organizations learning and development programs.

Full Remote: East Coast

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. Thats why were building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow cant be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. Thats why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, theres no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates – and we do – by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

Were

passionate about our customers experience. Their futures dont stand still, and neither do ours. Well never stop reinventing ourselves to meet our customers evolving needs – because we know that our work, delivering 100% fiber optic internet, truly changes peoples lives.

Essential Functions

Learning Strategy and Program Development:

– Design and implement a comprehensive LandD strategy that supports business objectives and promotes employee growth and development.
– Collaborate with department heads and SMEs to identify training needs and ensure that all learning programs align with organizational goals.
– Develop, roll out, and manage career pathing frameworks, ensuring employees have clear growth opportunities.
– Create and deliver leadership and management development programs to enhance manager capabilities across the organization.

Learning Management System (LMS) Administration:

– Manage the LMS, ensuring all learning content is up to date, relevant, and accessible.
– Oversee the technical setup and troubleshooting of the LMS, coordinating with IT as needed.
– Monitor user engagement and completion rates, providing reports and insights to leadership.

Training Coordination and Delivery:

– Coordinate with internal trainers and SMEs to develop and deliver high-quality learning experiences.
– Ensure a consistent and engaging learner experience by standardizing training materials and delivery methods.
– Oversee logistics for training sessions, including scheduling, resources, and communications.

Program Evaluation and Improvement:

– Monitor the effectiveness of training programs through feedback, assessments, and data analysis, adjusting programs as needed.
– Continuously evaluate industry trends and best practices to mprove and innovate LandD programs
.

Stakeholder Management:

– Build strong relationships with department leaders and key stakeholders to ensure alignment and buy-in for learning initiatives.
– Act as the primary point of contact for learning and development inquiries, providing expertise and guidance.

Knowledge, Skills, and Abilities

– Leadership without direct authority: Able to lead projects and teams effectively through influence and collaboration.
– Strategic Thinking: Ability to align learning initiatives with business objectives and workforce needs.
– Communication: Strong verbal and written skills for engaging with various stakeholders across the organization.
– Adaptability: Capable of managing multiple projects and adapting to changes quickly.
– Problem-Solving: Analytical skills to assess training needs and effectiveness
– Proficiency in MS Office: particularly, Excel and PowerPoint.

Other Requirements

– Bachelors degree in Human Resources, Organizational Development, Education, or a related field.
– Proven experience (3 years) in Learning and Development or a similar role, including experience in career development and leadership training.
– Hands-on experience with LMS management and e-learning platforms.
– Strong project management skills with the ability to lead initiatives across multiple departments.
– Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
– Ability to analyze data and metrics to inform learning strategy and program improvements.
– Knowledge of current trends in adult learning, instructional design, and leadership development.

Benefits and Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

Comprehensive health, dental, and vision coverage.

Competitive compensation packages, including bonus options for eligible positions.

Paid Time Off and 12 Paid Holidays / Personal Days.

Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).

100% employer-paid life and disability insurance.

Employee Assistance Program (EAP) with access to professional support for lifes challenges.

401K plan w/ up to 5% employer contribution and a self-directed brokerage option.

Wellness program offering education and cash incentives for gym attendance and nutrition programs.

Employee referral bonuses.

Discounts on Lumos Fiber I