Quality Assurance Specialist

Title: Quality Assurance Specialist Location: United States-Virginia-Virginia Beach Job Number: 240003NA Job Summary: Conducts annual quality assurance inspections for all NHG facilities. Provides training and advisory support as needed. Duties and Responsibilities: – Plans and executes on-site quality assurance visits of lodging operations, provides assistance, reviews standards and requirements to meet all NHG standards. – Travels to NHG installations for annual QAA visits to ensure compliance with NHG, Department of Defense (DoD), Department of Navy (DON), Office of the Chief of Naval Operations (OPNAV), and NEXCOM regulations, policies and procedures. – Inspects properties utilizing approved checklist and document compliance with established policies and processes. – During assessments, provides on the spot training for any corrective actions for those out of compliance areas. – Provide assist visits for newly opened properties of installations with a high turnover of staff as requested by the RVP. – Prepare pre-inspection reviews of all back of the house data available through on line databases to assist with onsite review. – Analyzes lodging and QAA trends to identify new developments or issues which require innovative actions or additional training to ensure compliance. – Evaluate adequacy of quality assurance standards. – Maintains a confidential inspection schedule. – Document and complete quality assurance report within 14 days of each visit. – Conduct and monitor testing of new products and standards to be added to the assessment. – Compile and analyze statistical data relating to all quality assurance items and reports. – Prepare reports as necessary for NHG leadership and NEXCOM. – Provide inputs for changes in policy or QAA checklists when determined that the current process is not keeping up with industry standards. – Monitors Plans of Action and Milestones (POA&M) prepared by regions and installations for achieving continuous improvement in lodging operations. – Provides input for the annual DoD Adequacy Standards report. – Individual contributor without any direct reports. – Position requires in-state and out-of-state travel 50-60% of time during the year. Performs other related duties as assigned. Qualifications: Requires six years of experience: GENERAL EXPERIENCE T hree 3 years of experience performing responsible work in hotel operations hospitality industry that enabled the applicant to gain a background in operational practices skill in dealing with others in person-to-person work relationships and the ability to analyze problems apply sound judgment in assessing practical alternative solutions and the ability to communicate effectively with orally both orally and in writing. OR SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor s degree in Hospitality Business Marketing or another related field for 3 years of general experience. SPECIALIZED EXPERIENCE Three years of progressively demonstrated experience and knowledge of policies procedures and guidelines specific to the hospitality industry or other related service industry operations. Such experience should include knowledge of lodging operations quality control and branding standards analysis of statistical data for review and drive results and the ability to conduct operational audits and develop training components for compliance or similar work which demonstrates the knowledge and abilities to perform the work of the position. Job: Management