Pharmacy Technician

Job Title: Pharmacy Technician – Call CenterJob Description

This is a front-end Call-center Pharmacy Technician role. You will handle a high volume of inbound and outbound calls, managing prescriptions from the initial intake to the fulfillment department. You will work across various queues and receive cross-training. Responsibilities include inputting prescription data, resolving manual issues, clarifying prescriptions with other retail stores, and handling prescription transfers. Expect to manage around 50-100 calls per shift. You will primarily handle welcome calls initially, progressing to inbound calls and offline tasks like data entry and insurance coverage. This role does not involve taking escalation calls, as there is a dedicated escalation team.

Hard Skills

Registered Pharmacy Technician

Customer Service

Computer Skills

Soft Skills

Effective Communication

Attention to Detail

Adaptability

Problem Solving

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Orlando, Florida.

Work Environment

Professional, quiet call-center environment. Standard shifts are Monday-Friday from 8am-5pm or 9am-6pm. The pharmacy operates Monday-Saturday from 8am-9pm, with shorter Saturday shifts and overnight shifts. Training lasts 3 weeks with mandatory attendance from 9am-6pm or 8am-5pm. Some accommodations may be considered post-training. All contractors receive a 1-hour lunch break. No overtime or weekend shifts are required.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.