Guest Services Coordinator

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. Thats why youll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Coordinator

Facility : Land O Lakes Health Hub

The Guest Services Coordinator responsibilities include:

Facilitate the accurate pre-registration/registration and efficient customer throughput from check-in to discharge

Supports the HealthHubs welcome experience and overall customer relationship

Assist supervisor with customer access oversight and is proficient, as appropriate in the following guest services roles: reception, waiting room management, registration, scheduling, financial counseling, and insurance verification/authorization

Investigate and resolve patient concerns/complaints

Ensure staffing needs are met; resolves registrar and customer service issues; monitor team communication and team goals and monitor patient access-related metrics

Assist in coaching and counseling, as appropriate

Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility

Perform other duties as assigned.

Required Specific Skills also includes:

Maintains knowledge of principles, regulation requirements, and applications utilized in the department

Maintains proficiency in all systems used by BayCare services; Applies professional judgment and communication skills in customer interactions

Ability to work in a fast-paced high volume, care-based environment

Adaptable to change and is able to flex as needed.

BayCare offers a competitive total reward package including:

Benefits (Health, Dental, Vision)

Paid time off

Tuition reimbursement

401k match and additional yearly contribution

Yearly performance appraisals and team award bonus

Community discounts and more

AND the chance to be part of an amazing team and a great place to work!

Minimum Qualifications:

Required Experience:

3 years Related Field

2 years of registration, scheduling and waiting room management for a minimum of two HealthHub service lines.

Education:

HS Graduate or Equivalent GED required

Associates Degree preferred

Location: Land O Lakes, FL

Status: Full Time

Shift Hours: Variable

Weekend Work: Occasional

Equal Opportunity Employer Veterans/Disabled

Position Guest Services Coordinator

Location Land O Lakes | Support Services | Full Time

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